user support technician

4 weeks ago

Toronto, Canada EZRYDER TRANSPORT INC. Full time
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 37.5 hours per week
  • Education:
  • Expérience: Education
  • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsWork setting
  • General officeTasks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate softwareSupervision
  • No supervision responsibilityComputer and technology knowledge
  • Information Technology Infrastructure Library (ITIL)
  • Jira
  • Shell script
  • Linux
  • Unix
  • Device drivers
  • Networking hardware
  • Extranet
  • Internet
  • Servers
  • Desktop applications
  • File management software
  • Mail server software
  • Communication software
  • Project management software
  • Programming software
  • HTML editing software
  • Website creation and management software
  • Web service design
  • Desktop publishing software
  • Database software
  • Programming languages
  • Software development
  • Salesforce
  • MS Active Directory
  • JavaScript
  • MS Office
  • MS Windows
  • Oracle
  • SQL
  • Spreadsheet
  • TCP/IP
  • PHP
  • WordPressSecurity and safety
  • Criminal record checkTransportation/travel information
  • Public transportation is availableWork conditions and physical capabilities
  • Work under pressure
  • Attention to detail
  • SittingPersonal suitability
  • Accurate
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Time management
  • HonestyExperience
  • Experience an assetHealth benefits
  • Dental plan
  • Health care plan
  • Vision care benefits

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