user support technician
3 weeks ago
- Education: Bachelor's degree
- Experience: 1 year to less than 2 yearsWork setting
- Consulting firmTasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Provide customer service
- Manage incidentsSupervision
- 1 to 2 peopleComputer and technology knowledge
- Internet
- Communication softwareTransportation/travel information
- Public transportation is availablePersonal suitability
- Client focus
- Judgement
- Team playerHealth benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefitsFinancial benefits
- Life insurance
- Registered Retirement Savings Plan (RRSP)Long term benefits
- Tax-Free Savings Account (TFSA)Other benefits
- Deferred Profit Sharing Plan (DPSP)
- Free parking available
- Learning/training paid by employer
- Team building opportunities
- Travel insurance
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
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