Portfolio Resource Coordinator

3 weeks ago

St Albert, Canada Paladin Security Full time
Job Skills / Requirements

The Portfolio Resource Coordinator (PRC) is responsible for ensuring portfolio resource coordination and strategic scheduling support for their assigned Client Service Team. This is primarily achieved through proactively addressing resource needs, filling open shifts, and reducing overtime through strategic initiatives. The PRC will also provide administrative support for the portfolio, which includes ensuring accurate data entry in TEAM software, facilitating security officer training/clearance requirements, processing online ticket submissions, etc.

We are currently looking for 1 full time Portfolio Resource Coordinator for the Lethbridge and Red Deer zone.

Key Accountabilities:

• Strategically identify open shifts / open lines and work with Paladin's Client Service group to ensure complete schedules to adhere to our contractual obligations
• Forward existing schedules in Paladin TEAM scheduling software to ensure Paladin's Security Officers are fully aware of their ongoing schedule 3 months in advance
• Work within a dynamic team environment with multiple operational stakeholders including Site Supervisors, Security Officers, CSMs, and Senior Management
• Fill cancellations and openings in the daily schedule
• Work closely with and participate in all second round interviews that pertain to designated portfolio
• Coordinate with specifically identified Client Service Managers to ensure their staffing needs are met and proactively addressed
• Ensure staff requests are submitted within 1 business day of receiving resignation or site removal
• Work to develop knowledge of Paladin's contractual obligations for the Portfolio(s) that you are assigned to. This will include site visitations, ongoing training, and a close working relationship with Paladin's management group
• Support and process OTRS submissions as they related to your portfolio of sites, respond to OTRS tickets within 48 hours.
• Take on a large role in Paladin's deployment process, meet with all new hires on orientation day to set up site training and issue schedules
• Ensure billing accuracy and compliance on a weekly basis
• Work with Paladin's TEAM software to ensure accurate and timely scheduling, billing and payroll. Ensure payroll is complete for 1300 every second Tuesday.
• Respond to emails within a timely manner (1 business day)
• Work with the People and Culture team on status letters and letters of intent to zero hour list employees at the end of each pay cycle

• Assist with providing quotes for specials and short term jobs
• Perform other duties as required.

Skills and Qualifications:


• Post-secondary education in business administration or related is preferred
• Working knowledge of Employment Standards Legislation and Human Rights Legislation
• Strong interpersonal and leadership skills, and excellent verbal and written communication.
• Demonstrated ability to plan, organize, problem-solve, and execute solutions
• Strong working knowledge in MS Office and prior working knowledge of TEAM

Education Requirements (Any)

High School Diploma/GED

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation

This job reports to the Scheduling Manager

This is a Full-Time position 1st Shift.

Number of Openings for this position: 1

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