client support representative

4 weeks ago


Burnaby, Canada Rentrax Full time
  • Work Term: Permanent
  • Work Language: English
  • Hours: 40 hours per week
  • Education: College/CEGEP
  • Experience: 5 years or moreTasks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network and Internet support to users in response to identified difficultiesComputer and technology knowledge
  • Information Technology Infrastructure Library (ITIL)
  • Linux
  • JavaOS
  • Networking software
  • Networking hardware
  • Networking security
  • Intranet
  • Servers
  • Desktop applications
  • Enterprise Applications Integration (EAI)
  • File management software
  • Security software
  • Multimedia software
  • Word processing software
  • Presentation software
  • Mail server software
  • Communication software
  • 3D graphic software
  • Image editing software
  • Project management software
  • Programming software
  • HTML editing software
  • Website creation and management software
  • Web service design
  • Business diagram software
  • Desktop publishing software
  • Mapping and data visualization software
  • Database software
  • Programming languages
  • Software development
  • Data analysis software
  • JavaScript
  • MS Office
  • MS Windows
  • Oracle
  • SQL
  • Spreadsheet
  • TCP/IP
  • Visual Basic
  • Wireless networksWork conditions and physical capabilities
  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Attention to detailPersonal suitability
  • Client focus
  • Initiative
  • Organized
  • Team playerScreening questions
  • Are you willing to relocate for this position?
  • Do you have previous experience in this field of employment?
  • What is the highest level of study you have completed?Financial benefits
  • Bonus


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