user support technician

4 months ago

Wetaskiwin, Canada Techise Full time
  • Work Term: Permanent
  • Work Language: English
  • Hours: 30 to 40 hours per week
  • Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
  • Experience: 1 year to less than 2 yearsWork setting
  • Computer hardware or software retailer/wholesaler
  • Relocation costs covered by employer
  • Willing to relocateTasks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate softwareSupervision
  • 1 to 2 peopleCertificates, licences, memberships, and courses 
  • Associate Computing Professional (ACP)
  • Cisco certified network associate
  • Microsoft certified professional (MCP)
  • A+ CertificationComputer and technology knowledge
  • Android
  • Security software
  • Word processing software
  • .NET
  • MS Windows
  • TCP/IPSecurity and safety
  • Bondable
  • Criminal record checkTransportation/travel information
  • Travel expenses paid by employerWork conditions and physical capabilities
  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Manual dexterity
  • Attention to detail
  • Sitting
  • Combination of sitting, standing, walking
  • Standing for extended periods
  • Bending, crouching, kneelingPersonal suitability
  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team playerScreening questions
  • Are you available for the advertised start date?
  • Are you currently legally able to work in Canada?
  • Are you willing to relocate for this position?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?
  • What is the highest level of study you have completed?Financial benefits
  • Gasoline paidOther benefits
  • Transportation provided by employer
  • Parking available

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