Install Services Coordinator

3 weeks ago

Calgary, Canada Equest Full time
"PBS is the fastest growing "All Inclusive Business Platform" vendor in North America and we've only just begun"

The Opportunity:

We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.

We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.

And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.

The Role:

As an Install Services Coordinator you will be working in conjunction with the Dealer Training Optimization team and Project Management team to facilitate a dealership from their current DMS provider to PBS.

Responsibilities:

  • Make initial call to dealerships to discuss install process as it relates to Dealer Services department and relay said information to the teams.
  • Managing new fast track installs that come through from the sales department to ensure that nothing is missed
  • Work with Install Services Manager to ensure tasks on Install Services checklist are completed before the install date by monitoring various department tasks, queues, scripts
  • Continually follow up with dealership staff ensuring that we have all information needed for the install and ensuring that they have everything that they need
  • Coordinates with various department managers to schedule staff for all DMS installs and to book newer staff to shadow installs as well
  • Communicate and collaborate regularly with Dealers Services teams as well as other departments to ensure everything we need to have a successful install is complete
  • Process travel incentives and ensuring that everyone receives correct incentive
  • Schedule and book onsite days for dealerships requesting onsite trainers
  • Work with training manager to ensure we have the correct shadow process in place and that it is followed by staff
  • Help the DTO Admin team when needed for things such as loading and coding of financials, DOC's (1, 2 and 3), income dashboards, manufacturer inspections, loaner agreements, tire storage stickers, transfer of ownerships and letterheads
  • Ensure that any staff that will become install resource has the proper install gear (shirts, badges, etc.)
  • Work with Install Services Manager on various projects
  • Responds to both internal and external support requests in a timely manner
  • Escalate issues to the corresponding teams where needed
  • Willingness to commit to an ongoing system of education and cross-training
  • Maintain documentation and update as processes change within the department
Qualifications:

  • 1-2 years previous experience in a related industry or field
  • Strong knowledge of Microsoft Office Suite with extra proficiency in Excel
  • High School Diploma
  • Excellent communication skills
  • Excellent customer service skills
  • Problem solving and trouble shooting skills
  • Strong documentation abilities
  • Effective time management
  • Strong organizational skills
  • Strong multi-tasking & prioritization
  • Available for occasional work on Saturday and/or Sunday to support software installations
  • Available for occasional work on USA/Canadian holidays based on installation needs
What we offer:

  • Internal promotion and growth opportunities
  • An education department dedicated to helping you with professional and personal development
  • Access to an onsite gym or corporate membership to Goodlife Fitness
  • Free parking
  • Staff events
  • Competitive base salary
  • Great referral bonus
  • Staff discounts with GM, Dell, and more
Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.

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