Senior Customer Account Specialist

4 weeks ago

Montreal, Canada CB Canada Full time

Senior Customer Account Specialist –Competitive Salary – Montreal, QC

The Role

Are you an excellent verbal and written communicator with good customer service skills, looking to take on a new challenge? If so, we have an exciting opportunity for you.

We are a recognized leader in global food supply chain integrity management, and we are looking to add a Senior Customer Account Specialist to our team. Day-to-day you will be the primary point of contact for customers with regards to receipt of Purchase Orders, and any related follow ups to ensure on-time deliveries in full. You will also be responsible for strategic accounts that require additional operational focus/attention.

Please note this is job is on-site in Montreal. No foreign (remote) applicants

Key Responsibilities:

The key responsibilities of a Senior Customer Account Specialist include, but are not limited to:


  • Act as a liaison between the Sales team, suppliers, and customers.

Administrative support:


  • Responsible for all order entry in SAP.
  • Responsible for sending SO’s and PO’s.
  • Responsible for New item master data creation submissions.
  • Responsible for issuing and sending Credit and Debit notes.
  • Keep internal records updated.

Operational support:


  • Oversee the entire process from the time a sale is made, until final delivery.
  • Monitor customer shipments via reports, and external platforms.
  • Monitoring customers’ performance (demand); liaising with supply chain and logistics teams in actively addressing supply chain issues.
  • Send customer schedules and regular updates.
  • Coordinate with internal departments, service providers, and suppliers to ensure on-time deliveries in full.
  • Troubleshoot all customer questions, concerns or complaints, and involve necessary parties.
  • Build and maintain business relationship with customers by providing prompt and accurate service so as to promote customer loyalty.
  • Manage customers with high levels demands.

Project management:


  • Artwork development – Teamwork Platform – managing deadlines.

Program management:


  • Higher level decision making – overall daily account management
  • Providing monthly program updates to commercial lead (BDM).
  • Deductions and Claims maintenance.

 The Company

ArdoVLM is a food processor, marketer, and innovator of frozen vegetables, fruit, and potatoes that we supply to customers all over the world. ArdoVLM examines the entire market, looking for new products and trends. This ongoing research enables us to provide our customers with exciting, innovative, and tasty new products. Our diverse product line meets the needs of any market, and all of our products are grown, harvested, and processed with care.

The Person

The key skills and qualities of a Senior Customer Account Specialist are:


  • Good interpersonal skills
  • Good communication style
  • Ability to work alone and in a team
  • Good conflict resolution skills
  • Good leadership skills
  • Highly organised, and be thorough with great attention to detail
  • Critical thinker
  • Solution oriented
  • Ability to think on your feet & respond to complications calmly and efficiently
  • Experience in customer service – this is NOT an entry level position; expectation would be for someone to be a relative plug & play

If you are keen on joining this exciting, forward-thinking company and taking the next step in your career, then please click the apply now button to find out more.

  • Spécialiste senior comptes à payer

    3 days ago

    Montreal, Canada Groupe Minier Windfall Full time

    Reporting to the Financial Controller, the Senior Accounts Payable Specialist will be responsible for organizing and processing all invoices received for payment and ensuring accurate, efficient, and timely payment management. He will work on a 5-2 schedule, combining telecommuting and working from the Montreal office. Tasks and Responsibilities Supervise a...

  • Spécialiste senior comptes à payer

    3 days ago

    Montreal, Canada Groupe Minier Windfall Full time

    Reporting to the Financial Controller, the Senior Accounts Payable Specialist will be responsible for organizing and processing all invoices received for payment and ensuring accurate, efficient, and timely payment management. He will work on a 5-2 schedule, combining telecommuting and working from the Montreal office. Tasks and Responsibilities Supervise a...

  • Customer Success Renewal Specialist

    1 week ago

    Montreal, Canada SAS Full time

    Customer Success Renewal Specialist Job Locations CA-QC-Montréal Requisition ID 20059265 Job Category Customer Success Travel Requirements 25% Nice to meet you!  We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence and questions into answers. We’re also...

  • Customer Success Renewal Specialist

    2 weeks ago

    Montreal, Canada SAS Full time

    Customer Success Renewal Specialist Job Locations CA-QC-Montréal Requisition ID 20059265 Job Category Customer Success Travel Requirements 25% Nice to meet you!  We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence and questions into answers. We’re also...

  • Senior Accountant

    7 days ago

    Montreal, Canada Fed Finance Full time

    Founded in 2001, Fed Finance is a specialist in temporary and permanent recruitment for the accounting and finance professions. Our consultants are all experts and speak your language. We are committed to supporting you throughout your job search and at every stage of your career. Hi, I'm Christina, Recruitment and Business Development Consultant with Fed...

  • Senior Accountant

    2 days ago

    Montreal, Canada Fed Finance Full time

    Founded in 2001, Fed Finance is a specialist in temporary and permanent recruitment for the accounting and finance professions. Our consultants are all experts and speak your language. We are committed to supporting you throughout your job search and at every stage of your career. Hi, I'm Christina, Recruitment and Business Development Consultant with Fed...

  • Senior Accountant

    1 week ago

    Montreal, Canada Fed Finance Full time

    Founded in 2001, Fed Finance is a specialist in temporary and permanent recruitment for the accounting and finance professions. Our consultants are all experts and speak your language. We are committed to supporting you throughout your job search and at every stage of your career.Hi, I'm Christina, Recruitment and Business Development Consultant with Fed...

  • Customer Success Renewal Specialist

    1 week ago

    Montreal, Canada SAS Institute Full time

    Nice to meet you! We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you’re looking for a dynamic, fulfilling career coupled with flexibility and...

  • Customer Success Renewal Specialist

    1 week ago

    Montreal, Canada SAS Institute Full time

    Nice to meet you! We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you’re looking for a dynamic, fulfilling career coupled with flexibility and...

  • CVR Account Specialist

    3 weeks ago

    Montreal, Quebec, Canada Bayer Full time

    At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where ,Health for all, Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities...

  • CVR Account Specialist

    1 week ago

    Montreal, Quebec, Canada Bayer Full time

    At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where ,Health for all, Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities...

  • Accounts Receivable Specialist

    1 week ago

    Montreal, Canada Groupe Touchette Inc Full time

    Job Purpose The Accounts Receivable Specialist  is responsible for preparing and posting deposits; ensuring all payments are entered accurately and deposited in a timely manner. You will work directly with internal departments and customers to ensure accounts accurately reflect account balances. Assigned responsibilities Accounting for customer...

  • Accounts Receivable Specialist

    1 month ago

    Montreal, Canada Groupe Touchette Inc Full time

    Job Purpose The Accounts Receivable Specialist  is responsible for preparing and posting deposits; ensuring all payments are entered accurately and deposited in a timely manner. You will work directly with internal departments and customers to ensure accounts accurately reflect account balances. Assigned responsibilities Accounting for customer...

  • Client Relationship Management

    19 hours ago

    Montreal, Canada Marsh McLennan Full time

    Company: Marsh Description: Marsh Canada is seeking candidates for the following position: Client Relationship Management - Senior Specialist What can you expect? We are seeking an experienced Account Manager to join our team. The Account Manager will be responsible for maintaining and expanding low-risk accounts from a small book of business, as well...

  • Client Relationship Management

    16 hours ago

    Montreal, Canada Marsh McLennan Full time

    Company: Marsh Description: Marsh Canada is seeking candidates for the following position: Client Relationship Management - Senior Specialist What can you expect? We are seeking an experienced Account Manager to join our team. The Account Manager will be responsible for maintaining and expanding low-risk accounts from a small book of business, as well...

  • Customer Success Specialist

    1 week ago

    Montreal, Canada Dialogue Full time

    Your role as Customer Success SpecialistReporting to the Manager of Client Enablement, Ariane Beaulieu Sirois, the mission of the Customer Success Specialist is to be the trusted advisor and act as the owner of small and midsize business accounts to contribute to the success of Customer Success at Dialogue. The main focus of this role is to identify and...

  • Customer Success Specialist

    7 days ago

    Montreal, Canada Dialogue Full time

    Your role as Customer Success SpecialistReporting to the Manager of Client Enablement, Ariane Beaulieu Sirois, the mission of the Customer Success Specialist is to be the trusted advisor and act as the owner of small and midsize business accounts to contribute to the success of Customer Success at Dialogue. The main focus of this role is to identify and...

  • Account Specialist

    3 weeks ago

    Montreal, Canada Genuine Parts Company Full time

    SOMMAIRE Le spécialiste de compte stimule les ventes, et identifie et crée des opportunités pour divers types de clients. Ce rôle fonctionne en partenariat avec les représentants de compte au sein d’un territoire défini pour apporter une connaissance approfondie au sein d’une famille de produits. Le spécialiste de compte offre une formation...

  • Senior Accountant

    1 week ago

    Montreal, Quebec, G4F, CA Fed Finance Full time

    Founded in 2001, Fed Finance is a specialist in temporary and permanent recruitment for the accounting and finance professions. Our consultants are all experts and speak your language. We are committed to supporting you throughout your job search and at every stage of your career.Hi, I'm Christina, Recruitment and Business Development Consultant with Fed...

  • Client Relationship Management

    2 weeks ago

    Montreal, Canada Marsh Full time

    Marsh Canada is seeking candidates for the following position:Client Relationship Management - Senior SpecialistWhat can you expect?We are seeking an experienced Account Manager to join our team. The Account Manager will be responsible for maintaining and expanding low-risk accounts from a small book of business, as well as assisting senior level colleagues...