Customer Service Rep

6 days ago


Vaughan, Canada Equest Full time
JOB SUMMARY

The Customer Service Rep will be supporting the Customer Service desk and Order Entry roles, this position plays a key role with Woodbridge Customers.

Resolving customer concerns in a timely manner, including issues such as delivery, order questions and problem resolution is a major component of this role. Providing backup support to the Order Entry desk (ensuring orders are entered promptly, accurately, and confirmation issued) will be a significant part of this job.

MAJOR RESPONSIBILITIES/ACCOUNTABILITIES

Health and Safety

  • Create and maintain a culture of Safety First.
  • Works with the Health and Safety Department to ensure implementation of Toro Aluminum's OHSMS and adherence to all safety requirements.
  • Report any known workplace hazards or violations of the Act to promptly in line with Company process.

Technical/Function

Must Haves:
  • Previous industrial experience and working in an MRP system.


Primary Responsibilities:
  • Customer Service: Respond to customer inquiries via email or by phone.
  • Investigate and resolve customer concerns regarding:
    • delivery time
    • order accuracy issues
    • invoice questions.
  • Invoice credits: investigate issues and advise Accounts Receivable when a credit is required.


Order Entry:
  • Enter customer orders into A+W in a timely manner.
  • Validate entered orders to ensure accuracy of the order.
  • Print/email order confirmation.
  • General phone inquiries regarding product and Woodbridge Glass services.
  • Other duties as required.



EDUCATION AND QUALIFICATIONS
  • Post Secondary Diploma/Certificate or equivalent required.


EXPERIENCE
  • 3-5 years in a customer service or order entry role, preferably in the glass industry.


SKILLS
  • Demonstrated experience in dealing with customers and resolving customer concerns.
  • Familiarity with MRP systems in an industrial environment.
  • Strong communication skills, written and verbal.
  • Comfortable in a fast paced rapidly moving environment.


DEMONSTRATE COMPANY VALUES
  • Do what you say - act with integrity so our customers and internal partners trust us to deliver results.
  • Get it done - find solutions to ensure the job gets done right.
  • Be better every day - take pride and be passionate about improving our business, safety, and quality and strive to be the best.
  • Think big picture - think long-term, be strategic and have a vision. Your investment in our business, is critical to our success.
  • Build strong relationships - value our employees, suppliers, and advisors as an essential part of our business. Develop and maintain strong relationships with our customers, contractors and stakeholders.

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