Child Support Worker

3 weeks ago


Peace River, Canada Government of Alberta Full time

Role Responsibilities

As a member of the North Zone Child Support Services (CSS) Delivery team, you will help single parents with low incomes negotiate child support agreements or court orders, so they receive child support money from the other parent. Child Support Services recognizes that every family situation is unique. Utilizing various legislative authorities to deliver Child Support Services, you will work collaboratively with parents to ensure that their children get the support that they need.

The role of the Child Support Worker (CSW) requires in-depth assessment skills to gather required information about client circumstances while respecting their confidentiality. The CSW works with various government departments and legal representatives so you must possess excellent interpersonal skills and have an understanding of court procedures and legal protocols. As well, you will need to demonstrate an ability to analyze information, interpret policy and provide crisis intervention services to de-escalate and resolve conflict. Your ability to remain patient and calm with clients is important, as is your self-awareness and skills to manage stress. To be successful in this role you will require excellent time management, organization, communication, and problem-solving skills combined with the ability to make sound decisions under short timelines. Attention to detail and a high degree of accuracy, as well as an ability to meet deadlines are necessary for the case management required in this position.

This position will provide you with the opportunity to contribute to the North Zone Child Support Services Team that is proud to be part of Alberta’s Public Service and committed to professionalism by providing vulnerable Albertans easy access to an array of relevant provincial programs and services.


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