Wealth Operations Officer

3 weeks ago

Toronto, Canada CB Canada Full time

Service Officer

On behalf of our client in the Banking Sector, PROCOM is looking for a Service Officer.

Service Officer – Job Description

  • Prioritize and manage own workload to meet SLA requirements for service and productivity

  • Follow firm and industry regulations and operating practices in completing and recording transactions for either the firm or clients

  • Escalate non-standard or high risk transactions or other activities as appropriate

  • Ensure documentation prepared/completed is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations

  • Complete investigations - report/escalate risk issues identified or process gaps

  • Access systems, know and apply system capabilities, ensure upload/download of information is completed timely and accurately

  • Assist in analysis, development, testing, and implementation of operating and process improvements

Service Officer – Mandatory Skills

  • Working knowledge of wealth management industry, including product knowledge i.e., different account types and their functionality

  • Commitment to client service excellence

  • High level of attention to detail required

  • Excellent interpersonal skills with the ability to build relationships with teams and partners

  • Must be highly motivated with excellent organizational and time management skills.

  • Exceptional verbal and written communication skills

  • Ability to work independently and manage multiple tasks at once

  • Ability to accurately document and record customer/client information

  • Commitment to client service excellence

  • High level of attention to detail required

  • Excellent interpersonal skills with the ability to build relationships with teams and partners

  • Must be highly motivated with excellent organizational and time management skills

  • Exceptional verbal and written communication skills

  • Ability to work independently and manage multiple tasks at once

  • Ability to accurately document and record customer/client information

  • Commitment to client service excellence

  • Post-Secondary education required/University degree is preferred

  • Working knowledge of wealth management industry, including product knowledge of account types and their functionality

  • Excellent verbal and written communication skills, attention to detail, and excellent interpersonal skills

  • Ability to work independently and manage multi tasks at once

  • Ability to accurately document and record customer/client information

  • Commitment to client service excellence

  • Excellent interpersonal skills with the ability to build relationships with the team and partners

  • Previous financial/banking experience

  • High school education required with 1-3 years' experience

  • Post - secondary preferred (accounting, and business-related field)

  • 2-4 years of related experience

Service Officer - Nice to Have Skills

  • Successful completion of the Canadian Securities Course (CSC) is an asset

  • Creating Macros, experience with VBA

  • Knowledge of ISM/Baycom/CIF/EATS/EIS/Microsoft Office/Transfer process will be an asset

  • Post-Secondary education required/University degree is a must, Business related major is an asset

  • Successful completion of the Canadian Securities Course (CSC) is an asset

  • Knowledge of ISM/Baycom/CIF/EATS/EIS/Microsoft Office/Transfer process will be an asset

  • Business related major is an asset

Service Officer - Assignment Start Date

ASAP – 9 months to start

Service Officer - Assignment Location

Toronto, ON – Work Hybrid

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