Server 1-HRCV

5 months ago

Coquitlam, Canada CB Canada Full time
Position Summary

Under the direct supervision of the Manager, Food & Beverage, this position is responsible for serving the guests at a counter, in a restaurant, buffet operation, coffee shop, on a casino floor, in a bar, at a banquet, in a theatre, in in-room dining or other areas. Ensures adherence to all polices and procedures while contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

  • Greets guests by name wherever possible
  • Escorts guests to a table when applicable; presents menus; informs guests of daily specials
  • Explains how various menu items or beverages are prepared
  • Takes the guest orders; makes recommendations
  • Serves the guests; checks to ensure satisfaction
  • Prepares food and beverages if applicable
  • Resolves guests issues or asks management for assistance
  • Presents bill upon request; takes payment in the absence of a cashier
  • Cleans table s or counters; removes dishes; re-stocks where applicable
  • Delivers food to hotel rooms as directed; obtains signature; removes used trays
  • Performs opening or closing duties as required
  • Counts cash float at end of shift when applicable
  • Covers other servers sections when required
  • Exercises good judgment when serving alcoholic beverages
  • Liaises and communicates effectively with all appropriate operational departments
  • Develops and cultivates strong working relationships with all stakeholders: guests, ownership and team members
  • Ensures compliance with licensing laws, health and safety and other statutory regulations
  • Performs other duties as assigned or directed

Education and Qualifications

  • Minimum 1 year serving experience effective and service oriented communication
  • POS experience
  • Ability to successfully obtain a Gaming License
  • Ability to exceed internal and external customer expectations through timely,

Work Environment Considerations

  • Regular casino, restaurant or bar environment, standing and walking f or long periods of time.

Great Canadian Gaming Corporation is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank all applicants for their interest, and will contact those qualified to continue in the recruitment process.

Who we are

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of 9,500 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

What's in it for you? 

  • We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success
  • We provide you with the tools and technology needed to delight your clients
  • You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
  • Freedom to Innovate: supports new and better ways to be successful.
  • Be your Authentic Self: environment that values diversity as a source of strength.
  • This isn't your typical \'corporate\' job. We work hard and we have fun

The only thing we don’t play games with…..is your career

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment

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