Coordinator of Visitor Services

1 week ago

Halifax, Canada Government of Nova Scotia Full time

About Us


The Department of Communities, Culture, Tourism and Heritage supports communities across the province to be welcoming, inclusive, and accessible, providing a great quality of life for Nova Scotians and a memorable experience for visitors. We value the collective diversity of our heritage and our people and believe in the transformative nature of culture to help create healthy, active, growing communities.

The Nova Scotia Museum (NSM) consists of 28 museum sites across the province. It is responsible for the provincial collection of over one million artifacts and specimens housed at museum sites and storage facilities across the province. The NSM values equity, diversity, and inclusion and considers these drivers for necessary institutional change. The museum acknowledges that history’s exclusionary practices must be addressed, that we are part of a shared heritage, and we will continue to work with community partners to work for change to interpret a more inclusive history.

The Maritime Museum of the Atlantic, an NSM site, engages the region’s maritime experience in all its breadth and diversity, including our enduring and complex relationships with water and the sea.

About Our Opportunity

The Maritime Museum of the Atlantic is seeking a motivated, collaborative individual to act as our Visitor Services Coordinator, overseeing the frontline operations of the museum to meet the diverse needs of the visiting public. They will have demonstrated experience in supervising a public-facing team, ensure standards of excellence in customer service, and maintain established policies & procedures for cash handling and the collection of attendance statistics. They will also be pivotal in the scheduling and coordination of interpretive tours, programming, group bookings, visiting school groups and outreach opportunities.

The Visitor Service Coordinator will also assist in the planning, development, and implementation of new interpretive programs, for both school groups and the public.

This position reports to the Curator of Education & Visitor Experience.

Primary Accountabilities

Supervise, train, monitor, coach and evaluate front-line Visitor Services, casual and volunteer staff to ensure information about the Museum is communicated effectively, accurately and in a professional manner to diverse audiences, ages, and backgrounds. Coordinate weekly scheduling of the Visitor Services Team. Ensure that Visitor Services staff comply with existing cash handling policies and procedures relating to monetary transactions, bank runs, skimming floats and balancing end-of-day transactions. Contribute to the development and evaluation of museum programming and services. Coordinate the delivery of personal interpretive programs by Visitor Services staff. This includes gallery tours, demonstrations, presentations, and special events for the public. Complete performance plans and appraisals of Visitor Services staff. Coordinate communications and organize regular bookings for visiting groups, including tour companies and school groups

Assets for this Role:

Training or certification in tourism, hospitality, retail and/or museum studies. Certification in first aid and WHMIS. Ability to speak French or additional languages. Valid NS driver’s license.

Qualifications and Experience

As the ideal candidate, you possess an undergraduate degree plus at least one year of related experience in a customer service environment, with preference given to those with experience in a museum or other heritage site. You have demonstrated leadership skills with experience in supervision, performance management, and scheduling. You have experience in cash handling, Point of Sale transactions, and maintaining balanced transactional records.

You possess an interest in the cultural and natural history of Nova Scotia and its museums. You are a self-motivated individual who works well independently and participates fully in a team environment. You value the concepts of equity, diversity, inclusion and accessibility in all areas of work. You show excellence in customer service, written & verbal communication, and have strong organizational skills. You must also have exceptional time management, with the ability to manage competing priorities in a dynamic public-facing environment.

You are proficient in using Microsoft Office Suite (Word, Excel, Outlook, etc.) and have an intermediate understanding of the operation of multimedia equipment (projectors, speakers, soundboards, etc.).

An equivalent combination of training and experience may be acceptable.

Equivalency


Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits


Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here: Benefits for government employees.

Working Conditions


Must be willing and able to work flexible hours including weekends, evenings, and holidays. Successful candidates must also successfully complete appropriate vulnerable background checks.

What We Offer

Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies Countless career paths Pay Grade: PR 06 Salary Range:  $1,;- $2,;Bi-Weekly

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