Head of Industry Relations and Operations, Canada

1 day ago

Toronto, Ontario, Canada Square Full time

Seeking a seasoned professional to lead industry relationship oversight and coverage in Canada, executing on global payments strategy and representing Square's Canada business to regulators and industry influencers.

The Square Payments team is responsible for every dollar that moves through our bank partners, card networks, and Square's internal platforms and systems. The team's mission is to make our customer's experience across taking payments, closing the sale, and getting paid "remarkable", efficient, and cost-effective. To that objective, Square must operate against a complex backdrop of industry partners to encourage flexibility, new standards, and openness to Square's innovation, products and services. The team plays an integral role in crafting a diverse spectrum of solutions and capabilities for our customers, overseeing foundational industry and regulatory relationships and also the daily operations for incoming and outgoing payments.

This role will be key to our success in Square Canada's market expansion strategy. You will be a recognized leader in the industry with a strong track record of success and collaboration, responsible for key industry relationship oversight and coverage, executing on our global payments strategy. This is an important role for Square's industry relationship engagement strategy, representing Square's Canada business to regulators and industry influencers who are foundational to Square's success. You will be based in Toronto through a hybrid of in-office and remote working, and report to the Global Head of Industry Relations and Operations, based in California.

Key Responsibilities:

  • Build and manage strategic relationships with payment industry partners (acquirers, banks, card networks and industry bodies) in Canada
  • Define and execute on a comprehensive payments strategy for Square in the rapidly evolving mobile payments and card acceptance space
  • Oversee, negotiate and execute on partnership opportunities and commercial discussions to enable our financial capabilities in Canada
  • Understand Square's competitive position and implement programs to further and improve payments products, services and strategic objectives
  • Lead and support management for Square's strategic industry initiatives in Canada, including fostering the partner engagement required to enable new products and platforms
  • Maximize current partnerships through detailed and proactive account management, working with key industry partners, suppliers, and industry associations to define, iterate and enable new products in Canada

Requirements:

  • 12 years experience with solid understanding of the payment industry and its current evolution across Canada
  • The ability to lead cross-functional projects and interact at all levels with diverse roles including engineers, business partners and executive leadership
  • Top-notch cross-functional skills to collaborate with your team, internal and external partners to achieve strategic results
  • Strong relationship management skills and the demonstrated ability to negotiate complex commercial agreements, coupled with the ability to develop consensus.
  • The successful candidate will have a demonstrated ability to deal with ambiguity, think strategically and analytically about business, product, and technical challenges.
  • Drive to make an impact and entrepreneurial spirit are musts.
  • Excellent written and verbal communication and presentation skills, with the ability to make strong arguments supporting Square's position with internal and external executive stakeholders.
  • Experience working with globally distributed teams

Perks:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

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