Configuration Analyst, Telecommunications Specialist

7 days ago

Surrey, British Columbia, Canada Westland Insurance Full time
Job Summary

We are seeking a highly skilled Configuration Analyst, Telecommunications to join our team at Westland Insurance. As a key member of our organization, you will be responsible for configuring, managing, and optimizing unified communications and VoIP solutions.

Key Responsibilities
  • Configure and maintain unified communication and VoIP systems
  • Perform routine checks and updates to maintain system performance and security for both VoIP and mobile communications
  • Troubleshoot and resolve issues related to VoIP configurations, performance, and mobile device management
  • Manage and support mobile devices and mobile device management platforms to ensure seamless mobile communications and security across the organization
  • Assist in the planning and implementation of system upgrades and expansions, including enhancements to telephony and mobile communications
  • Provide support to end-users on new systems, features, and mobile device usage
  • Document processes, configurations, and upgrades thoroughly for future reference and compliance with telecommunication related, policies, standards, and guidelines
  • Stay updated with the latest developments in VoIP and mobile technologies, as well as cybersecurity practices
  • Work with vendors and external partners where applicable, including phone number porting, call forwarding, account management, and inquiries
  • Participate in telecommunications annual operating plan management, ensuring correct billing and invoice processing for telecommunication services
  • Collaborate with IT and network teams to ensure seamless integration and efficient operation of both fixed and telecommunication systems
Requirements
  • At least three years of experience in telecommunications or IT support services field
  • Bachelor's degree in computer science, Information Technology, Telecommunications, or a related field
  • Proven experience with unified communications platforms, telephony systems, including VoIP, PBX, and call center solutions
  • Working knowledge of mobile device management platforms and supporting enterprise mobile communications
  • Experience in managing telecommunications, data communication contracts, procurement, and billing
  • Solid knowledge of telecommunications and network technologies, protocols, and architectures
  • Problem-solving skills and strong analytical skills
  • Relevant certifications in networking, telecommunications, or mobile device management (e.g., CCNA, Microsoft Certified: Teams Administrator Associate)
What We Offer
  • A competitive annual short-term incentive program that enables employees to share in the rewards of the business and emphasizes the measures that are key to our success
  • Financial assistance for approved work-related training/development courses leading to certification, and programs that offer professional development, including seminars and conferences
  • A total rewards program that takes care of your financial, physical, and mental health
  • Flexible paid Values Days to celebrate days important to you
  • Paid Volunteer Days for employees as part of Amplifying Communities, a program to support causes that matter most to our employees and clients
About Us

Westland Insurance is an inclusive organization that values diversity in its workforce. We listen, champion equity and diversity, and create safe welcoming spaces where everyone has a voice and is free to be themselves. We strive to be much more than a great place to work. Here, you join a collective of incredibly vibrant, purpose-driven, and open-minded people. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment.

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