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Community Engagement Specialist

2 months ago

Dartmouth, Canada EfficiencyOne Full time

Community Engagement Specialist, African NS Communities

We are seeking a highly motivated and community-focused individual to join our team as a Community Engagement Specialist, African NS Communities. This role will play a key part in developing and implementing the African Nova Scotian Community Retrofits Pilot, working closely with African Nova Scotian communities and organizations across Nova Scotia.

About EfficiencyOne

EfficiencyOne is a leading energy efficiency enterprise dedicated to transforming the way people use energy. Our core values are integrity, innovation, and partnership, and our purpose is to help people achieve their energy goals, save money, conserve resources, improve well-being, and combat climate change.

Key Responsibilities:

  • Support each phase of the African Nova Scotia Community Retrofit pilot outreach, planning, and delivery.
  • Main point of contact for the communities of The Preston township and Guysborough.
  • Responsible for providing support or assistance to community members with the applications for the pilot program.
  • Responsible for gathering feedback from The Preston Township and Guysborough communities for ongoing improvements of the African Nova Scotia Community Retrofit pilot.
  • Provided guidance (as needed) on addressing customer complaints and inquiries.
  • Assist Community Engagement Led to perform the following: site visits in response to participant concerns (as needed); completing forms to document customer experience; gathering feedback to inform supplier performance; and working with EfficiencyOne to develop a list of any remediation actions for contractors or delivery partners.
  • Responsible for working with The Preston Township and Guysborough communities, delivery partners, associations, and other partners to develop educational/training materials, schedule and conduct engagement events and initiatives, and distribute marketing materials.
  • Regular communication with the leaders, organizers, and community members of The Preston township and Guysborough to ensure they are well-informed on all Efficiency Nova Scotia programs.
  • Support members of the community in Preston Township and Guysborough in seeking and selecting contractors to perform the upgrades on the selected homes and businesses.
  • Assist with supporting the pilot's development and offer feedback on all aspects of the initiative, including, but not limited to, eligibility criteria, participant processes, eligible measures, website content, printed materials, application forms, and scopes of work for partners / internal staff.
  • Responsible for supporting the marketing and communications team in developing outreach and marketing strategies and materials.

Requirements:

  • Community College or University degree or diploma in a business-related field or equivalent combination of education and work experience.
  • Existing relationships and demonstrated ability to work in and with African Nova Scotian communities.
  • Valid driver's license and access to a reliable vehicle with a clear driver's abstract.
  • Project management, including planning, designing, and execution, would be considered an asset.
  • Ability to work with a range of internal and external stakeholders.
  • Proficient with all Microsoft Office software (Excel, Word, PowerPoint, Outlook, Teams)
  • The ideal candidate should have excellent oral and written communication skills, generate ideas, be innovative, and be a creative problem solver.
  • The ideal candidate should have the ability to maintain a high degree of confidentiality, diplomacy & discretion.

What to Expect:

In the first week, expect to:

  • Orientation to EfficiencyOne and Efficiency Nova Scotia organization
  • Orientation to the Partnership and Quality Assurance Team
  • Orientation to the African Nova Scotian Communities Retrofit Pilot Project (ANSC Pilot) Team
  • Introduction to the tools and resources used by the team

In the first month, expect to:

  • Orientation and Overview with HR
  • Orientation and Overview of Efficiency NS Programs supporting the ANSC Pilot
  • Orientation and introductions to community leaders and community organizations in the ANSC Pilot areas
  • A detailed review of all re-occurring tasks and reporting requirements
  • Participation in weekly team meetings
  • Participation in at least 2 community engagement or outreach sessions
  • To work closely with the Community Engagement Lead to train and learn how to execute various duties.

In the first three months, expect to:

  • Perform core duties independently
  • Execute organization of community engagement or outreach sessions
  • Support the development of marketing materials and information-sharing campaigns with the Preston Township and Guysborough communities
  • Manage the outreach calendar of events, confirming upcoming opportunities and tracking ENS participation to date

We welcome and encourage applications from equity-deserving groups including Indigenous Peoples, Racialized Persons, African Nova Scotians, Women, Persons with Disabilities, Newcomers to Canada, and Individuals within the 2SLGBTQIA+ Community.

EfficiencyOne is an equal opportunity employer and is committed to diversity and inclusion in the workplace.