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Team Lead

2 months ago

Burlington, Ontario, Canada Roots Full time
Job Summary

We are seeking a highly motivated and customer-focused Team Lead to join our retail team at Roots. As a Team Lead, you will play a vital role in promoting our core values and providing exceptional service to our customers.

Key Responsibilities
  • Customer Service: Develop and maintain strong relationships with customers to build loyalty and drive sales.
  • Retail Operations: Ensure the store is visually appealing and meets company standards through product presentation, replenishment, and visual displays.
  • Team Collaboration: Work closely with the Store Manager and other team members to achieve sales goals and maintain a positive store environment.
  • Loss Prevention: Adhere to all Loss Prevention policies and procedures to minimize losses and protect company assets.
  • Product Knowledge: Stay up-to-date on product and service updates to provide informed recommendations to customers.
Requirements
  • Retail Experience: 1+ years of experience in a retail environment, preferably in apparel.
  • Communication Skills: Excellent verbal and written communication skills to effectively interact with customers and team members.
  • Problem-Solving: Ability to resolve customer issues effectively and efficiently.
  • Teamwork: Strong teamwork and collaboration skills to achieve sales goals and maintain a positive store environment.
What We Offer
  • Competitive Pay: Hourly pay rate.
  • Opportunities for Growth: Opportunities for career advancement and professional growth within the company.
  • Dynamic Work Environment: A fast-paced and dynamic work environment with a focus on customer satisfaction.