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Bilingual Collections Advisor
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As a Bilingual Collections Advisor, you will assist customers with inquiries and resolutions regarding billing, payment plans, and collections for a forward-thinking energy company.
NB Power is a company committed to delivering reliable and sustainable power to its customers and takes pride in their dedication to innovation and environmentally responsible energy solutions.
This is a full-time ongoing work assignment, Monday to Friday, regular business hours, with a competitive hourly pay range between $18.00 per hour.
Responsibilities:
- Respond to customer inquiries via phone and email, providing accurate and timely information and assistance.
- Handle and resolve customer concerns regarding billing inquiries, payment plans, and collecting on overdue accounts.
- Maintain a high level of professionalism, courtesy, and empathy when interacting with customers.
- Document customer interactions, update records, and ensure accurate data entry.
- Collaborate with team members to improve customer service processes and maintain service quality.
Requirements:
- Fluency in both official languages, French and English.
- Strong communication and interpersonal skills.
- Strong computer skills with the ability to learn new software programs.
- Customer service experience and/or call centre experience is an asset.
- Proficiency in Microsoft Word and Excel is required.
NB Power values its employees and offers opportunities for growth and development, a range of benefits, and a supportive work environment that encourages personal and professional advancement.