Member Engagement Coordinator

3 weeks ago

Mississauga, Ontario, Canada Compass Canada Full time

You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees.

You'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We're in all major cities, at remote work sites and everywhere in between - doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward

Imagine working in a place that offers great resources to help you achieve your greatest potential. At Foodbuy, our solutions strengthen supplier relationships, customize offerings, and lower purchasing and production costs. In turn, we can give our passionate employees ongoing opportunities to grow. Join us.

Why work with Foodbuy? We are a member of Compass Group Canada, the leading foodservice and support Services Company. We extend our value-driven purchasing service model to external clients who benefit from our negotiated contracts with manufacturers that support food and beverage and facility management suppliers.

Job Summary

The Foodbuy Member Engagement Coordinator is responsible for proactively driving member value while supporting the account management and sales teams. This individual is a self-starter, possess great communication skills and drives customer centric solutions. This role is data driven and requires you to be very hands on with excel, detailed oriented and motivated to get the job done. This individual will confirm client GOP, distributor and contact information.

Now, if you were to come on board as one of our Member Engagement Coordinator, we'd ask you to do the following for us:

  • Arrange welcome calls with our independent street accounts.
  • Work cross-functionally with the Foodbuy support teams to ensure thorough and smooth implementation and integration of all new Foodbuy programs.
  • Confirm and maintain member information including contact phone numbers, emails addresses, mailing addresses, distributor information, and HST numbers.
  • Confirm contract exclusions.
  • Log client engagement and leads in CRM.
  • Work in collaboration with Channel Directors to identify priority call accounts and follow up action.
  • Complete Member follow up calls as required.
  • Provide Member portal support.
  • Remain current on program changes that could lead to new value creation opportunities.
  • Special projects or other duties as assigned.

Think you have what it takes to be our Member Engagement Coordinator? We're committed to hiring the best talent for the role. Here's how we'll know you'll be successful in the role.

  • 1+ years' customer service experience
  • 1+ years' experience in Hospitality or Food service industry.
  • Post-secondary education, degree or diploma, in a business-related field.
  • Proficiency in Microsoft Office including Excel, Word, Outlook, Power Point, and Teams.
  • Demonstrated customer service and relationship building skills.
  • Analytical and logical thinking ability as well as proven time management skills.
  • Strong verbal and written communication and interpersonal skills.
  • Bilingual in English and French is an asset.

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact - for further information.

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