Forensic Social Work Assistant, Social Services

Forensic Social Work Assistant, Social Services

BC Mental Health & Substance Use Services

Port Coquitlam, BC

What you'll do

• Provide clerical support to social work department regarding patient care related processes, by performing duties such as gathering charts, requesting, and receiving information from social work program, interdisciplinary team in Forensic Psychiatric Hospital (FPH), and the community.
• Liaise with staff of social work and other interdisciplinary teams, to provide program-related information. Represent the assigned program by attending various meetings as required.
• Schedule and book clinical appointments for the teams. Prepare and maintain a variety of records, reports, and charts according to established procedures by documenting, working closely with social work program and other interdisciplinary teams in FPH.
• Prepare and mail packages containing consent forms and questionnaires to the internal and external partners. Monitor return of these documents and send out reminders as required.
• Collect data from various sources, enter data into computerized systems and ensures data is kept up to date. Gather, compile, and retrieve information in appropriate database, as required and prints related reports.
• Set up and maintain the patients and administrative filing systems, according to policies and procedures designed to protect confidentiality, for a variety of records such as correspondence, reports, minutes etc.
• Upload patient paperwork into the database and monitor and request missing documents from clinical staff such as completed reports and assessment.
• Provide administrative duties as required, including answering the phone calls, fax, emails, forward calls/emails, answering general inquiries from hospital and community.
• Perform other related duties as assigned.

What you bring

Qualifications

• Completion of a recognized Social Service Worker or Social Service Diploma Program or an equivalent combination of education, training, and experience.

Skills & Knowledge

• General knowledge on social work, mental health and substance services
• Demonstrate ability to relate well with others and with a multidisciplinary team.
• Demonstrated ability to communicate effectively both verbally and in writing.
• Demonstrated ability to organize and to prioritize workload.
• Demonstrated ability to adjust to new or unexpected events, problem-solve, and effectively deal with conflict situations.
• Ability to operate related equipment including basic knowledge of computer software (i.e., Windows, MS Word)
• Physical ability to carry out the duties of the position.
• Knowledge of medical terminology.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC and BC's Declaration on the Rights of Indigenous Peoples Act
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.

• Join one of BC's largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time
Wage: $29.83/hour.
Location: 70 Colony Farm Road, Port Coquitlam BC, V3C 5X9
Hours of Work: Monday - Friday,
Requisition # 168010E

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

BC Mental Health & Substance Use Services (BCMHSUS) cares for people with complex mental health and substance use challenges.

BCMHSUS is part of the Provincial Health Services Authority (PHSA).

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose.

Learn more about PHSA and our programs:

PHSA and BCMHSUS is committed to equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups identified under the B.C. Human Rights Code.

One of PHSA's North Star priorities is to eradicate Indigenous-specific racism, which includes dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya'kula Team (Indigenous Recruitment & Employee Experience) for support at

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and marginalization faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and self-determination of Indigenous communities. PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at

Please note the internal job posting will no longer be accessible after the expiry date ofJune28th, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at or . Please note regular business hours are Monday - Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at and a Help Desk Representative will contact you the next business day.