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Customer Service Director
2 months ago
Company Overview
Image Dental Laboratory is a leading full-service dental laboratory in central Ontario, dedicated to delivering advanced product lines and upgrading services through research and education.
With over 40 years of experience, our laboratory provides superior restorations, exceptional service, and craftsmanship to dental professionals. Celebrating our 45th anniversary, we prioritize personalized relationships, high standards of service, and client support.
Job Summary
We are seeking a Customer Service Manager to join our team. The successful candidate will be responsible for ensuring customer satisfaction, managing customer service operations, providing customer support, utilizing analytical skills, and effective communication.
Key Responsibilities
* Ensure customer satisfaction through effective communication and problem-solving
* Manage customer service operations, including customer support and issue resolution
* Utilize analytical skills to identify areas for improvement and implement changes
* Collaborate with the team to achieve customer service goals
Requirements
* Customer Service Management and Customer Support skills
* Effective Communication
* Previous experience in customer service or management
* Strong problem-solving abilities
* Ability to work well in a team
* Knowledge of dental industry practices (an asset)
* Bachelor's degree in business administration or related field (an asset)
What We Offer
* Competitive salary and benefits package
* Opportunity to work with a leading dental laboratory
* Collaborative and dynamic work environment
* Professional development opportunities
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply.
