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Customer Experience Associate

2 months ago

Arnprior, Ontario, Canada Scotiabank Full time
About the Role

As a Customer Experience Associate at Scotiabank, you will be the face of our branches, delivering exceptional service to our customers and helping them achieve their financial goals. Your people-centric approach will enable you to connect with customers in a relatable way, understanding their needs and providing tailored solutions.

Key Responsibilities
  • Process day-to-day transactions with accuracy and efficiency
  • Nurture long-standing relationships with customers, identifying and fulfilling their needs
  • Contribute to the Branch's targets by identifying and pursuing simple sales opportunities
  • Stay up-to-date with technology and share your knowledge with customers, introducing them to mobile banking applications and assisting them in managing their banking needs
Requirements
  • Proven customer service skills through work or community involvement
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
  • Strong technical skills, with the ability to promote digital and self-service banking options to customers
  • Flexibility to work a variety of shifts, including evenings and weekends
What's in it for You?
  • A rewarding career path with opportunities for professional development and growth
  • A competitive compensation and benefits package, including a comprehensive training program
  • The chance to work with a collaborative team of innovative thinkers, committed to making a difference in our communities