Bilingual Collections Agent

1 month ago

Barrie, Ontario, Canada NorthLake Financial Corp Full time
Salary: Starting at $38,000 Based on Experience + Commission

About Northlake Financial Corp.

Northlake Financial team is growing If you are a committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.

Why Work for us?

Northlake understands the needs of its employees. Northlake Financial is revolutionizing the Canadian automotive finance industry with a full spectrum of dynamic rates and services for dealers. We specialize in the acquisition and servicing of prime and subprime automotive financing contracts. Our employees flourish in an exciting and engaging environment.

Northlake is looking to hire a Bilingual Collections Agent to work at our new office in Barrie. The ideal candidate must have 1-2 years experience in a consumer collections role, a passion for working with customers over the phone, work within company policy but can think outside the box when needed, target focused with an extremely high level of integrity. The successful candidate must have solid accountability, excellent problem-solving skills and use good judgment.

OFFICE LOCATION

Located: Barrie, ON

Responsibilities for a Bilingual Collections Agent:

  • This is an in-office position
  • Working with late-stage delinquency and creating financial plans to help them get caught up
  • Contact past due customers through the appropriate channeling methods, request and negotiate payment arrangements within authorized limits, and send correspondence to collection customers
  • Addressing frequently asked questions and informing our customers
  • Use company-specific policies and procedures to maintain and coordinate firm payment recovery
  • Assess and mitigate risk by referring accounts for further action
  • Document all call activity details in the collections system to reflect any action taken, e.g. commitments to pay and/or amounts and dates agreed upon
  • Perform regulatory standards and best practices on collection accounts
  • Achieve individual collection targets to meet department and companywide goals
  • Provide excellent service while ensuring exceptional results in the collection of financial loans in accordance with NorthLake Financials' established metrics and targets
  • Complete other collection responsibilities, as assigned

Qualifications for a Bilingual Collections Agent:

  • Ability to work in office.
  • MUST be able to speak, read and write in French
  • Minimum of 1 year of experience in collections or related financial services roles.
  • Strong knowledge of collection laws, regulations, and best practices.
  • Excellent communication, negotiation, and problem-solving skills.
  • High degree of accuracy and attention to detail
  • Ability to work independently and prioritize tasks effectively in a fast-paced environment.
  • Proficiency in MS 365 (Office, Excel, Word & Teams)

Compensation for a Bilingual Collections Agent:

  • Competitive Salary
  • Benefits Package
  • Bonusly
  • Opportunity for professional growth and career advancement.
  • Supportive and inclusive work environment.
  • Training and development programs.

Northlake Financial appreciates all interest in this position. We are an Equal Employment Opportunity employer and all decisions are based on merit and business needs and not on race, colour, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by Canadian Human Rights Commission. This applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment.

Northlake is committed to providing reasonable accommodation to applicants with disabilities. If you require any additional support, email the hiring manager.

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