Strategic Operations Coordinator

Job Summary:

JOB DESCRIPTION – STRATEGIC OPERATIONS COORDINATOR

Location: Toronto, Ont.

Division: Ticketmaster NA (Support & Ops)

Line Manager: Strategic Operations Manager

Contract Terms: Casual, Part-time, Hybrid; required to be in office 2-days a week

THE TEAM

The Global Client Support & Operations Organization has the mission to build a global support & operations center of excellence where all processes, tools & best practices are applied to all regions across the globe in order to achieve the highest levels of employee, fan & client satisfaction.

Support & Operations Strategy, a vertical of this organization, is accountable for supporting Client Support & Operations Organization with identifying opportunities to help drive best practices and organize global projects. This also can include identifying new tools that can help streamline processes or help achieve Organization's objectives. Team is also responsible for providing support with analysis, data needs, and dashboards for the Client Support & Operations Organization and for driving strategic initiatives globally.

THE JOB

Every single day, Ticketmaster support teams interact with clients and employees around the world and share a fundamental dedication to being helpful, efficient, and providing solutions for our clients and employees to best connect fans to the experiences that are important to them. Bringing global best practices and standardization for the tools we use, the roles we employ, and the structure our support teams have in place is the key to our future success. We are looking for someone who has the skills to help execute related projects including how we bring our products and initiatives 'to market' across our client base, analyze data, surface insights, work with stakeholders, and implement opportunities that have an impact on the business.

WHAT YOU WILL BE DOING

• Assist with projects related to organizational initiatives and innovations to help support projects with a wholistic view of how they impact each of the organizational verticals and in coordination with related external departments.
• Analyze and understand market similarities and differences to help support the direction of standardization and best practice initiatives and solve for challenges that may impact related projects.
• Assist in standard internal communication processes and routines to help drive organizational consistency and branded experience.
• Effectively manage key stakeholder needs within Support & Operations, understand how they measure their performance, and help deliver metrics and dashboards that help achieve their objectives.
• Help monitor Client Support & Operation's goals to support strategic and long-term planning process.
• Maintenance on various related tools and processes including, but not limited to Asana, Operational CRM with specific oversight on Product Enablement Records, Confluence, and departmental templates, meeting notes and agendas.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Bachelor's Degree in a related field of study preferred.
• Minimum of 3+ years of work experience in ticketing and support industry preferred.
• Project Management mindset and familiarity with project management tools.
• Operational CRM / Salesforce user experience.
• Strong verbal and written communication skills.
• Exceptional visualization skills.

YOU (BEHAVIOURAL SKILLS)

• A healthy obsession with organization, attention to detail, and tying up loose ends.
• You're intellectually curious and will search for context and insight.
• Growth mindset - you are scrappy, self-motivated, and not afraid to ask questions
• Demonstrated ability to think outside the box and generate creative solutions.
• Ability to identify and build relationships with other interdependent teams.
• Comfortable in a fast-paced work environment and ability to work with leaders at all levels of the organization.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.

About Us

Recognized three years in a row by Great Place to Work and named one of People Magazine's top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.

We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones' music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.

There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.