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Documentation Manager
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Documentation Specialist
2 months ago
Documentation Consultant sought for temporary 1-year contract to create, organize, and maintain knowledge base and Help Articles in Workday related to HRdirect.
As a key point of contact between HRDirect and HR expertise team, you will ensure accuracy, up-to-dateness, and compliance of documents with internal standards.
Key responsibilities include creating, reviewing, editing, and formatting documents, establishing and maintaining document control processes, conducting quality reviews and audits, and providing training and support.
Requirements include a diploma in communication or related field, 3-5 years of experience in a similar position, and experience as a documentation specialist.
Additional requirements include outstanding organizational skills, excellent communication and analytical skills, and the ability to adapt rapidly in an ever-changing environment.
As a temporary member of our team, you can expect inspiring leaders and colleagues, access to tools and resources to support physical and mental health, and a dynamic workplace learning ecosystem.
We value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.
- Create, review, edit, and format documents, such as Knowledge base articles and Help Articles in Workday based on internal standards.
- Establish and maintain document control processes, including version control and document tracking to ensure that documents are current, accessible, and up-to-date.
- Conduct quality reviews and audits of documents in knowledge base and help articles to identify errors, inconsistencies, and non-compliance issues and recommend improvements to enhance document quality.
- Collaborate with HR expertise teams on all aspects related to knowledge base and help articles.
- Provide training and support to our team and other HR expertise team on Help Articles standards and procedures.
- Identify opportunities for process improvements, automation, and efficiency gains.
- Diploma of collegial studies or an equivalent level of education in communication or related field.
- 3 to 5 years of experience in a similar position.
- Experience as a documentation specialist a strong asset.
- Outstanding organizational skills.
- Excellent communication skills.
- Excellent analytical skills and attention to details.
- Demonstrates initiative, good judgment, and autonomy.
- Capacity to adapt rapidly in an ever-changing environment.
- Knowledge of Workday an asset.
- Positive attitude and strong sense of ethics.
- Bilingualism in French and English required.
