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Customer Service Representative
1 month ago
Requisition ID: 199224
About the role
As a Customer Experience Associate at Merivale & Meadowlands on a Permanent Part-time 15h basis, you play a crucial role in our branches. At Scotiabank, customer satisfaction is our top priority, and we are dedicated to helping them reach their financial objectives.
- Take a proactive approach to understanding customer needs
- Facilitate day-to-day transactions
- Build long-lasting relationships
- Identify and seize simple sales opportunities to meet branch targets
- Act as a technology expert introducing clients to our mobile banking apps
Is this role suitable for you? In this position, you will:
- Establish strong customer connections and deliver exceptional service
- Address and resolve customer concerns
- Explain complex ideas in a straightforward manner
- Demonstrate success in a target-driven setting and contribute to a team-oriented atmosphere
- Show a keen desire to learn and a drive to excel
Do you possess the skills needed for success in this role? - We're excited to have you if you:
- Have demonstrated customer service skills through work or community engagement
- Are willing to assist in a courteous, professional, and efficient manner
- Can work flexible hours
- Are comfortable with basic sales scenarios
- Have solid technical skills and can promote digital banking options to customers
What's in it for you?
- Join a forward-thinking organization with an innovative team
- Access diverse career growth opportunities
- Receive internal training for career development
- Be part of a community-focused organization where performance is rewarded
- Competitive compensation and benefits included
Location(s): Canada : Ontario : Ottawa
Scotiabank is a leading bank in the Americas, dedicated to helping customers and communities succeed. We offer a wide range of services including personal and commercial banking, wealth management, private banking, investment banking, and capital markets. At Scotiabank, we embrace individuality and ensure an inclusive environment for all. Accommodations can be provided during the recruitment process upon request.
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