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Customer Service Representative
3 months ago
**Title: Customer Service Representative**
**Employment Term**: Permanent, Full-Time, with Benefits
$46,000 per year ($22.11 /hour)
**About the CCTS**:
At the Commission for Complaints for Telecom-television Services (CCTS), our mandate is to review and resolve telecommunications and television complaints after interaction between the customer and their service provider has failed to produce a satisfactory outcome. The CCTS provides a free and impartial service to customers across Canada.
We represent an organization of unbiased, fair and highly dedicated professionals who understand the needs of disputing parties, and who diligently investigate and work towards resolutions that reflect and respect the needs of both parties.
**Our Culture**:
With our offices located in our nation's beautiful capital, the CCTS is a dynamic and growing organization that highly values its people. We foster a workplace that is **supportive** and emphasizes the importance of **work-life balance**. We value diversity and we strongly believe in supporting the growth and development of our employees, who come from varied personal and professional backgrounds.
The environment is welcoming, collegial, collaborative and team oriented. At this time, all CCTS employees are working in a hybrid work model.
**Position Overview**:
Do you **love speaking to people** on the phone, providing information and addressing inquiries in a professional matter? If this describes you, we have an **exciting opportunity** for you here at the CCTS We are currently looking for **motivated, high energy, customer-focused** representatives to join our customer service team
**What you do**:
- Answer live calls and provide customers with required information
- Respond to written communications
- Review complaints to determine whether they are within the scope of the CCTS mandate
- Ensure all customer contacts are logged and tracked accurately and in accordance with the CCTS process
- You contribute to a positive work environment
**What you bring**:
- Bilingualism - French/English oral and written is strongly preferred
- Minimum 1 year customer service experience within a call center
- Good computing and keyboarding skills with the ability to maneuver in a Windows based environment
- Previous experience working in a complaint-handling environment preferred
- Previous experience in telecommunications is an asset
**What you can expect**:
- No sales or marketing
- Competitive starting wage
- Health and dental benefits
- Paid training and the opportunity for career development
- Paid vacation
- Cohesive team environment that encourages suggestions and new ideas
- Strong support system
- Employee and Family Assistance Program
- Regular social events
- We promote a healthy work / life balance
- **Poste: Conseiller du service à la clientèle**
**Type d'emploi**: Permanent à temps plein avec excellents avantages sociaux
46,000 $ par année $ de l'heure)
La Commission des plaintes relatives aux services de télécom-télévision (CPRST) a pour mandat d'examiner et de régler les plaintes au sujet des services de télécommunications et de télévision lorsqu'un client et son fournisseur de services ne parviennent pas à trouver ensemble une solution satisfaisante. La CPRST fournit gratuitement et de façon impartiale des services aux Canadiens.
La CPRST représente un organisme de professionnels impartiaux, justes et très dévoués, qui comprennent les besoins des parties en litige, et qui enquêtent et travaillent avec diligence pour trouver des solutions qui reflètent et respectent les besoins des deux parties.
**La culture de la CPRST**:
La CPRST est un organisme dynamique et en pleine croissance qui accorde une grande importance à ses employés. Ses bureaux sont situés dans la belle capitale de notre pays. À la CPRST, nous favorisons un milieu de travail **positif**, qui accorde une grande importance à l'**équilibre travail-vie privée**. Nous accordons une grande valeur à la diversité et croyons fermement qu'il faut soutenir la croissance et le perfectionnement de nos employés, qui proviennent d'horizons personnels et professionnels variés.
Notre milieu de travail est accueillant, collégial, axé sur la collaboration et le travail d'équipe. À l'heure actuelle, tous les employés de la CPRST travaillent dans un environnement de travail hybride.
**Aperçu du poste**:
Vous **aimez parler** au téléphone, informer les gens et répondre à des demandes de renseignements de façon professionnelle? Si vous vous reconnaissez dans cette description, nous avons un **poste intéressant** à vous proposer à la CPRST Nous sommes actuellement à la recherche de conseillers **motivés, dynamiques et qui ont à cœur de satisfaire la clientèle** pour se joindre à notre équipe du service à la clientèle
À titre de membre de notre équipe, vous fournirez aux Canadiens des **services de
