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Claims Representative

4 months ago

Anjou, Quebec, Canada Intact Full time

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you're bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It's our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

We're looking for a Claims Representative, Major Loss, to join our growing team

What you'll do here:

  • Listen to the customer, clearly explain the path that the claim will take, answer their questions and deliver a simplified service that will exceed their expectations.
  • Analyze the client's insurance coverage and clearly explain what coverage they have in relation to the claim.
  • Gather factual versions of the circumstances of the claim from insureds, third parties and other stakeholders to determine the circumstances, causes and eligibility of claims.
  • Assess potential liability of insured and third parties based on relevant investigative evidence.
  • Anticipate recoveries and direct the investigation accordingly.
  • Actively collaborate with the various related departments in the claims and underwriting departments, as well as outside specialists.
  • Communicate effectively with the client to keep them informed of progress.
  • Properly annotate and document files in accordance with company standards and guidelines.
  • Ensure sound management of external fees and costs.
  • Actively participate in disaster and overflow calls when necessary.
  • Keep abreast of insurance products and investigative techniques and services.


What you'll bring to the table:

  • Completed CIP Designation
  • Claims adjuster's certificate
  • 5 years experience in roadside claims adjustment
  • Comfortable working in a computerized environment
  • [Bilingual (French and English)] Need to interact on a regular basis with an English-speaking clientele and colleagues across the country.

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

  • A financial rewards program that recognizes your success
  • An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
  • An extensive flex pension and benefits package, with access to virtual healthcare
  • Flexible work arrangements
  • Possibility to purchase up to 5 extra days off per year
  • An annual wellness account that promotes an active and healthy lifestyle
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
  • Inspiring leaders and colleagues who will lift you up and help you grow
  • A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact or belairdirect, please apply for this role on Contact People.