Customer Service Representative- King

4 weeks ago

Kitchener, Ontario, Canada Scotiabank Full time

Requisition ID: 199215

Join a dedicated, high-achieving team that is committed to delivering results in a diverse and top-performing environment.

About the position

As a Customer Experience Associate, you will be the friendly and knowledgeable face of our branches. Scotiabank emphasizes customer satisfaction above all else, striving to support customers in reaching their financial objectives.

Our Customer Experience Associates excel at building personal connections with customers. As an integral part of the Canadian Banking Branch network, your key responsibilities include:

  • Proactively identifying customer needs and providing attentive service
  • Performing daily transactions
  • Cultivating lasting customer relationships
  • Supporting branch targets by capitalizing on simple sales opportunities
  • Leveraging your tech proficiency to introduce clients to mobile banking solutions and assist them in managing their finances efficiently

Is this role right for you? Here's what you will do:

  • Establish strong customer rapport and deliver exceptional service
  • Address and resolve customer requirements
  • Simplify complex concepts for customers
  • Thrive in a goal-oriented setting and contribute positively to a team dynamic
  • Show eagerness to learn and drive for success

Do you possess the skills needed for success in this role? - Join us if you:

  • Display solid customer service experience from work or community engagements
  • Are willing to provide efficient, friendly, and professional assistance
  • Can work flexible hours
  • Are comfortable with basic sales scenarios
  • Have strong tech skills and can promote digital banking options to customers

What's in store for you?

  • The chance to be part of an innovative organization with a forward-thinking team
  • A rewarding career with ample opportunities for growth and professional development
  • Internal training to boost your career and enhance your skills
  • An organization dedicated to community impact and customer welfare
  • Recognition and rewards for high performance, supported by leadership for rapid career growth
  • A competitive compensation and benefits package

Location(s): Canada : Ontario : Kitchener

Scotiabank, a prominent bank in the Americas, is guided by our mission of shaping a better future for our customers, their families, and communities through a wide array of financial services. We prioritize diversity and inclusivity, fostering an accessible environment for all. If you need accommodations during the recruitment process, please inform our Recruitment team. For technical support, please visit our website. All applications must be submitted online to be considered. We appreciate all applicants' interest in joining Scotiabank; however, only selected candidates will be contacted for interviews.

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