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Client Services Clerk, Screening

2 months ago


Vancouver, British Columbia, Canada BC Cancer Full time
Job Summary

We are seeking a highly organized and detail-oriented Client Services Clerk, Screening to join our team at BC Cancer. In this role, you will be responsible for scheduling appointment requests, providing appointment details, and maintaining client eligibility status.

Key Responsibilities
  • Schedule appointment requests from the provincial 1-800 central booking line by assessing client eligibility for screening mammography and entering client demographic information in the Screening Program application.
  • Provide appointment details to BC Cancer Breast Screening centres by generating and distributing daily schedules for mobile and ancillary centres and communicating daily schedule updates.
  • Maintain client eligibility status by updating records in the Screening Program applications based on available information provided through client phone calls, returned screening reminder letters, and other communications from the client/physician office.
  • Process requests for screening mammogram results and other requests for information in accordance with SOPs and confidentiality guidelines.
  • Maintain Screening Program physician and diagnostic office information to ensure timely result distribution and client follow-up by obtaining current physician addresses, updating appropriate Screening Program tables, and ensuring physicians Fast-Track information is up-to-date.
  • Provide general clerical support by assembling and packaging promotional materials for mailing, requesting, receiving, and returning patient bags and other items as required.
Requirements
  • Completion of Grade 12
  • One (1) year recent related experience or an equivalent combination of education, training, and experience.
What We Offer
  • A comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work-friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
About BC Cancer

BC Cancer provides comprehensive cancer control for the people of British Columbia. Our program is part of the Provincial Health Services Authority (PHSA), which plans, manages, and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province.

We are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background, and experience, and value a safe, inclusive, and welcoming environment.