Operations, AIR Import

4 weeks ago

Montreal, Quebec, Canada Drake International Inc Full time
Operations, AIR (IMPORT) - Bilingual - Salary between 55,000$ to 67,000$
The primary function of the Operation Specialist (Air Import) is to process all shipments, coordinating the movement and monitoring while in route. The position requires handling of shipments from start to finish ensuring compliance with company policies as well as government regulations. This role serves as the primary point of contact for customers and will provide the highest level of customer service and quality by efficiently processing all inbound and outbound requirements before or within agreed time frames. Direct communication with customers, overseas offices, airlines and truckers is required.
Key duties and responsibilities
  • Daily management and coordination of shipments
  • Establish and coordinate schedules with carriers and tender shipments to the airlines
  • Create, coordinate country specific documents
  • Adhere to all domestic and international shipping regulations
  • Track and trace all shipments
  • Prepare and publish reports, as requested
  • Proactively identify problems and swiftly implement the appropriate solutions
  • Confirm rates with carriers
  • Responsible for cost containment of shipments, via accounting system
  • Evaluate shipments, consolidate loads, select most cost-effective method of pick up and/or delivery
  • Ensure all KPIs met throughout the movement of the shipment
  • Lane analysis required on orders to select the most appropriate mode of transport within customer requirements
  • Daily Communication with customers on relevant issues and resolution
  • Manage new account implementation from standard operating procedure to execution
Quality, Health & Safety:
  • Supports organizational commitment to ISO 9001, ISO 45001 certification – Montreal location
  • Perform assigned tasks to support the company to meet its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the company's Quality Health Safety Environment policy.
  • Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.
Qualifications, Education and Experience
  • A minimum of two years' experience in airfreight logistics
  • Education in supply chain logistics, international transportation, or a related field of study
  • Authorized Cargo Representative (ACR) designated status
  • Dangerous Goods Certification, an asset
  • Experience in Aerospace Vertical, an asset
  • CIFFA certificate, an asset
Skills and Competencies
  • Good command, both verbal and written, English skills.
  • Ability to create collaborative engagements and active listening
  • Service oriented and able to resolve customer grievances
  • Strong interpersonal skills, building professional relationships internally and externally
  • Strong problem-solving skills and analytical skills
  • Ability to multi-task, plan, prioritize and manage time effectively in order to meet goals and achieve results
  • Both a team builder and a team-player
  • Excellent organizational and time management skills
Language and Computer Skills
  • Proficient in English and French language
  • Ability to communicate effectively in a diverse multicultural environment.
  • Microsoft Office suite
  • CargoWise experience, an asset
Physical Demands
  • Prolonged periods sitting and standing at a desk and working on a computer
  • Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.
Apply now - we look forward to meeting you
Since 1951, Drake International continues to be a global leader in flexible, permanent recruitment: we help people find the right role at any stage of their career, in Canada and around the world. We work directly with employers to provide you with the best opportunities, at no cost to you.
Drake International Inc. welcomes and encourages applications from individuals with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.Sign up for job alerts at and make your next move with Drake.
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