Receptionist

2 days ago

Stonewall, Manitoba, Canada Medicentres Full time

Seeking a Receptionist to provide exceptional customer service to patients, staff, and physicians in a fast-paced healthcare environment.

Medicentres is a growing network of healthcare clinics dedicated to providing accessible healthcare to patients across Canada. As a Receptionist, you will be an integral part of our customer-first team, making a significant impact on the lives of Canadians. Our team is passionate, like-minded, and committed to delivering exceptional care in the ever-changing healthcare industry.

The Centralized Programs Team is responsible for managing patient referrals, third-party requests, and physician panel management while adhering to guidelines and governing laws. The team assists with the execution of the organization's strategic objectives related to Centralized Programs.

Key Responsibilities:

  • Process and send referrals to internal and external specialists, diagnostic testing sites, and hospitals.
  • Attach clinical information to referrals prior to sending.
  • Notify patients of appointments and special instructions via phone or mail.
  • Track outstanding referrals and follow up on pending referrals within recommended timeframes.
  • Handle third-party requests for patients and physicians.
  • Communicate effectively with clinic staff, physicians, and patients.
  • Monitor and respond to inbound and outbound calls.
  • Manage records and documents.
  • Meet daily targets provided by the Centralized Programs Manager.
  • Perform other duties as assigned.

Requirements:

  • 1-2 years of experience in a Medical Office Assistant position.
  • Experience with Med Access software is preferred.
  • Exceptional customer service skills.
  • Ability to handle confidential information in compliance with regulated guidelines.
  • Excellent communication skills in English; other languages are an asset.
  • Experience with Microsoft Excel and Word.

Work Environment:

  • Ability to work in a fast-paced environment.
  • Ability to work flexible shifts, including evenings and weekends.
  • Ability to sit for prolonged periods.

Internal and External Communications:

  • Clinic Managers and staff.
  • Operations Team.
  • Physicians.
  • IT Technicians.
  • Specialist Offices.
  • Diagnostic Imaging Sites.
  • Hospitals.
  • Patients.

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