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Technical Account Manager

2 months ago

Toronto, Ontario, Canada Softchoice Full time

As a Technical Account Manager, you'll help customers achieve their business goals by adopting AWS Cloud. You'll be part of a team that drives cloud adoption and expansion.

**Key Responsibilities:**

  • Develop and maintain knowledge of business objectives across various levels of an organization, from IT administrators to C-Suite executives.
  • Collaborate with the account ecosystem to build and execute success plans that drive customer strategic outcomes and success for Softchoice and AWS.
  • Map technical solutions to customer business goals, proposing solutions that accelerate outcomes, including workshops, assessments, and cloud native services.
  • Collaborate with sales and pre-sales teams to create customer-centric opportunities for growth.
  • Maintain depth of knowledge of market and industry trends and events, surfacing areas of opportunity or risk.
  • Provide guidance and thought leadership to peers within the Customer Success Organization.

**Requirements:**

  • A passion for the Cloud and desire to deepen your focus on the AWS ecosystem, with current business and technical certifications.
  • A love of learning, problem solving, and curiosity.
  • A customer-centric, collaborative approach.
  • A track record of success in pre-sales, IT, and/or customer success organizations providing technical expertise and advisory services on AWS, GCP, or Azure.
  • A bachelor's degree in computer science, Engineering, or related technical field and/or 5+ years of practical, progressive experience.