Head of Technical Services

4 weeks ago

Toronto, Ontario, Canada teamworkonline Full time
At FIFA26, our vision is to unite the world through the greatest, most innovative, and inclusive sporting event of all time. The FIFA World Cup 26TM will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

Sitting within the Infrastructure & Technical Services Department, Technical Services (along with Venue Design, Overlay, Pitch Management, Power & Energy) aims to deliver the most engaging, innovative, and accessible World Cup experience for all athletes, fans, partners, and the community. Reporting organizationally to the Executive Director Stadium & Venue Management, the Head of Technical Services will help serve Technical Services efforts for the FIFA World Cup 2026 that for the first time ever, is hosting 48 teams and 1,200+ players across 3 countries and 16 venues. This role will be responsible for directing the technical services department and ensuring that all technological systems and services run smoothly and efficiently for the Toronto and Vancouver venues. Further, this role will oversee managing infrastructure, broadcasting facilities, communication networks, and other operational aspects related to technology and services during the tournament.
THE POSITION

The main responsibilities of the Head of Technical Services for the FIFA World Cup 2026 include:
  • Coordinate and manage all technical aspects of the tournament with all stakeholders to ensure seamless operations.
  • Establishing relationships to internal and external stakeholders and manage expectations.
  • Oversee the planning, scoping, implementation and maintenance of technical disciplines and services.
  • Project manage all technical services and disciplines in terms of time, quality and budget as well as mitigate and monitor potential risks.
  • Develop and execute contingency plans to address potential technical challenges or disruptions.
  • Liaise with vendors, suppliers, and technical partners to ensure timely delivery of services and equipment.
  • Lead a team of technical experts responsible for different aspects of tournament operations.
  • Ensure compliance with FIFA's technical standards and guidelines across all tournament venues.
  • Monitor and analyze technological trends to identify opportunities for innovation and improvement.
  • Act as a point of contact for technical inquiries and provide support to resolve any technical issues that may arise during the tournament.
FIFA World Cup 26 Skills Framework:

ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one's behaviour, while assuming consequences of one's own actions and/or decisions and learning from one's mistakes.

DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.

INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.

INITIATIVE: Capacity to do things on one's own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.

INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

LEADERSHIP: Ability to lead one's contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team's skills and talents.

VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

Education & Qualifications:
  • Bachelor's degree or similar level of higher education

Work Experience:
  • Minimum 5 years of experience in technical services, preferably for major sports events
  • Strong communication skills, both oral and written
  • Ability to read architectural and construction drawings
  • Great understanding of temporary infrastructure and engineering disciplines
  • Ability to work independently and in a team
  • Positive attitude, patience, and persistence as well as good social skills for establishing relationships to key stakeholders

Languages:
  • Fluent in English. French proficiency a plus.

Technology:
  • Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools


About FWC2026

The FIFA World Cup 26TM will mark the first time that the tournament features 48 teams and will be hosted by three countries: Canada, Mexico, and the United States.

This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and all over the world. Now is your time to be a game changer and join the workforce that is planning and delivering this unique and unforgettable experience.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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