Information Technology Analyst, Business and Control

3 days ago

Toronto, Ontario, Canada Home and Community Care Support Services Full time

CARE AND BE CARED FOR - THIS IS YOUR HOME

Reporting to and under the direction of the Manager, Information Technology, Applications and Business Systems, the Information Technology (IT) Analyst, Business and Control role is a vital link between business objectives and technology solutions. The position is responsible for working with subject matter experts to understand business needs and translating these needs into documented requirements for implementation in forms and solutions. The role will see forms and solutions through the entire build from recording requirements and drafting standardized content, to mock-ups and gaining consensus, to solution testing, liaising with the education team and scheduling releases. The position has a strong collaborative working relationship with teams across Ontario Health atHome and with Ontario Health and supports initiatives related to patient services, staffing planning and business continuity, including labour relations planning.

What will you do?

  • Maintain a wholesome knowledge of Ontario Health atHome and Partner businesses
  • Gather and document requirements from stakeholders
  • Create use case scenarios, user stories, wireframes, data models, storyboards, business process models
  • Use business and technical skills to create solutions
  • Evaluate and advise on solutions that offer the best impact for the Ontario Health atHome business and patients according to our vision
  • Assist in designing and maintaining system processes
  • Develop test cases and perform change control testing to ensure requirements are met.
  • Analyze processes or system solutions for improvement
  • Create, manage, and communicate project plans to stakeholders
  • Create full user support documentation for engineered systems
  • Support education for solutions developed
  • Provide post-implementation support
  • Work with the development team to on implementation plans and to establish releases
  • Champion forms and solutions across the organization

What must you have?

  • Diploma or Degree in Business or Information Technology, or related experience
  • 3 or more years of experience as a Business Analyst
  • 2 to 3 years of experience working in a health care setting
  • Past Information Technology project management experience an asset
  • Familiar with the creation and execution of test cases
  • Demonstrated ability to understand and discuss technical concepts, manage trade-offs, and evaluate opportunistic innovative ideas with internal and external partners
  • Aptitude to work collaboratively in both Ontario Health atHome and OH team environments to accomplish organizational objectives
  • Strong interpersonal skills with the ability to establish and maintain effective partnerships and working relations with stakeholders across departmental lines
  • Adept team player who is action oriented, with a record of accomplishment of motivating other team members to achieve higher goals and improving the impact of technology initiatives
  • Ability to coach and train colleagues to advocate learning and building team capacity
  • Excellent verbal and written communication with the ability to convey complex technical concepts in a clear, concise manner and demonstrated experience presenting materials to large audiences.
  • Strong conceptual and analytical skills and demonstrated problem solving abilities
  • Highly detail-oriented, creative, and self-motivated
  • Excellent planning and organizational skills to implement work assignments, manage competing demands and work under pressure
  • Self-motivated, goal-oriented, and customer-service oriented
  • We have a mandatory COVID-19 vaccination policy; as a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date

What do we offer?

We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: ​

  • Attractive comprehensive compensation packages and benefits​
  • Valuable development opportunities​
  • Membership in a world class defined benefit pension plan​
  • Hybrid work model
  • Flexible work location - this position can be located at any of the Ontario Health atHome office locations across the province ​

Salary

$67,765 to $80,915

Who are we?

We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

Why join us?

If you're interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

#LI-hybrid

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