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Test Administrator
2 months ago
Job Title: Temporary Part-time Test Administrator
Job Description: We are seeking a Temporary Part-time Test Administrator to join our team in Charlottetown, PE, Canada. As a Test Administrator, you will be responsible for providing a secure exam delivery and superior customer service in a comfortable and friendly environment.
About Pearson VUE: Pearson VUE is a business of Pearson, the world's leading learning company with global reach and market-leading businesses. We provide a full suite of services from test development to data management and deliver exams through the world's most comprehensive and secure network of test centers in more than 180 countries.
Responsibilities:
- Perform on-time site opening and closing procedures
- Understand all testing procedures
- Check in examinees, verify identification, and explain the exam process
- Monitor examinees while testing
- Maintain a secure testing environment
- Communicate with internal technical support to investigate and fix technical issues
- Strictly adhere to company policies using careful judgment
- Responsible for maintaining a professional and clean testing center with light housekeeping duties
- Arrive on time for all scheduled shifts
Qualifications:
- One year plus of customer service experience preferred
- A high school diploma or equivalent is required. Bachelor's degree or equivalent business experience preferred
- Strong communication and customer service skills are a must, delivered with focused attentiveness and moderate interaction
- Must be flexible in work hours and days
- Ability to complete all tasks in a timely and efficient manner, and handle a reasonable amount of stress
- Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email
- Ability to operate a computer, fax, and telephone
- Ability to lift to 20 lbs on occasion. Must have the ability to stand for extended periods of time while escorting candidates back and forth, up to times per scheduled shift, to and from the testing room. Must have the ability to sit for long periods of time. Must be able to bend, stoop & lift from a stooped position.
- Must be able to work in a quiet, focused environment and hear spoken words in soft voices
- Ability to see names clearly on id cards and the computer screen. Must be able to see small details at a distance.
About Working at Pearson: At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential.
Why Join Our Team: We are committed to building a workplace where talent can learn, grow and thrive. We strive for a workforce that reflects the diversity of our communities. We are an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be.
