Applications Engineer

2 days ago

Kitchener, Ontario, Canada Turntide Technologies Full time

Turntide's Transport group is based in the Northeast of England and is focused on delivering electrification systems – energy storage, power electronics and advanced electric motors – to deliver emissions-free mobility and industrial machines across global markets.

There is a massive change happening across industrial Transportation. Globally there is a rapid shift to new electrified platforms to meet the demands of their end users looking to reduce carbon emissions and create entirely new product types. Our Turntide for Electrification solutions help ease the customer journey and accelerate their transition.

We are hiring for an Applications Engineer who will join global Product Applications Engineering Team to accelerate our customers' product design and integration work with Turntide's products to support pre- and post-sales activities, bring in-house new customers insights and deliver best-in-class Customer Experience.

An Applications Engineer's primary responsibility will be to support our Sales team, providing technical advice and expertise to new and existing customers of the Turntide Transport product range including power electronics inverters, battery storage systems, electric motors, and thermal products. The role is to be based at our site in Waterloo in Canada and reports into the Director, Product Applications Engineering.

Job Role

In this role the Applications Engineer will be responsible for the following:

  • Supporting the installation, configuration, maintenance, troubleshooting, repair, and customer training of Turntide products or solutions remotely or at global customer locations.
  • Providing technical support to customers queries, RFQs, or design reviews related to Turntide's products and ensure they are handled within the allotted time.
  • Verifying and validating product and systems configured or customised for customer usage to ensure the customer needs are met.
  • Collaborating with engineering team or domain expert to resolve difficult in-field issues in a prompt manner.
  • Partner with our Sales, Product & Engineering organizations to drive new business opportunities, improving the customer experience whilst bringing new customer insights back in-house for future product developments.
  • Generating, reviewing, and maintaining Turntide's product collateral (e.g., datasheet, user manual) and applications related documentation (e.g. FAQs, application notes, customer visit reports).
  • Supporting design for installation and maintenance activities as part of the development projects.
  • Providing build/assembly support during the prototype, pilot, and production phases.
Experience and Skills

We're looking for candidates with the following experience and skills:

  • Technical background or experience in one or more of the following or relevant:
    • Battery storage solutions / Battery Management Systems
    • Power Electronics (Inverters, DCDCs, OBCs)
  • Experience in working with customers in technical setting, including team problems solving and solution selling.
  • Ability to work from technical manuals, work instructions, work orders and follow-up of historic troubleshooting findings and notes.
  • Strong understanding of engineering fundamentals and principles
  • Commercial acumen and results driven.
  • Ability to quickly build a rapport with customers.
  • Must be able to travel domestically or internationally (sometimes with limited notice)

It would also be great (but not essential) if in addition to the above you also had:

  • Knowledge of Functional Safety e.g. ISO26262, IEC61508, D0178B
  • Knowledge of EMC, Environmental, Product Safety and Electrical test standards e.g. ISO16750, ECE R10, R100
  • Experience in on highway, off highway or non-road industries
  • Experience presenting at industry events, customer events, STEM, etc.
Qualifications
  • Bachelor's degree or above in Electrical, Electrical, or related engineering field
  • Relevant engineering or technical experience could also be considered

Terms and Conditions

I understand that disclosure of my gender and ethnicity ("Voluntary Disclosures") is completely voluntary and will not be used to administer by application for employment. This information will only be used for diversity, equity and inclusion purposes.

I also understand and acknowledge all personal information, except for the Voluntary Disclosures, provided herein or collected in the future by the hiring company ("Company") may be collected, used, or disclosed to administer my application of employment and this information may be shared with Company's affiliates and subsidiaries for employment consideration purposes, as well as with third parties who perform related recruitment services on Company's behalf. These third parties are not authorized by Company to use or disclose application information, except as necessary to perform services on Company's behalf or to comply with legal requirements.

I further understand that my personal information will be kept confidential, secure, and may be stored by Company and/or third parties in various locations worldwide, including the USA, Canada and the UK.

I consent to the collection, use, and disclosure of my personal information provided to Company for purposes noted herein, including the Voluntary Disclosures for diversity, equity and inclusion reporting purposes. Except for consent relating to Voluntary Disclosures, I understand that if consent is withheld or revoked, my application will be withdrawn.

I verify that all statements made in my application for employment are true and correct and understand that any false statement shall disqualify me from employment. For additional information regarding Company's applicant privacy policies and the collection, use or disclosure of personal information in connection with submitting an application for employment, please refer to the Applicant Privacy Notice.

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