Client Care Specialist

6 days ago

Kitchener, Ontario, Canada Equitable Full time
About the Role

We are seeking a highly skilled Client Care Representative to join our team at Equitable. As a Client Care Representative, you will be the face of our company, providing exceptional customer service to internal and external clients.

Key Responsibilities
  • Provide timely and effective resolution to client inquiries and issues related to life and critical illness insurance products.
  • Utilize in-depth knowledge of our products and services to educate and assist clients with their needs.
  • Work closely with other departments to resolve inquiries and provide seamless customer service.
  • Develop and maintain strong relationships with clients, advisors, and regional sales and service offices.
Requirements
  • Previous experience in a phone-based client care/service role is required.
  • Previous experience in an insurance company or related medical field is an asset.
  • Superior interpersonal skills to manage relationships with internal and external clients.
  • Excellent listening skills to facilitate positive outcomes with inquiries and irate callers.
  • Ability to handle high stress levels in a fast-paced production environment.
  • Excellent verbal and written communication skills.
What We Offer
  • A healthy work-life balance with employee wellness top of mind.
  • Annual bonus program, annual vacation allowance, and company-paid benefits program.
  • An additional paid volunteer day each year so you can spend time giving back to the community.
  • Immediate enrollment in the company's pension program with employer matching.
  • Employee resource groups that support an inclusive work environment.
  • Tuition support and specialized program assistance.
  • An onsite, full-service cafeteria with a variety of daily options.
  • Discounts on company products and services, and access to exclusive employee perks.
  • Regular EQ Together events focused on company togetherness and collaboration.

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