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Application Specialist

3 months ago

Montreal, Quebec, Canada Sandvik Full time

Engineering

Application Specialist - Newtrax Global Support | Spécialiste des applications - support global Newtrax

At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional achievements.

Currently, we have an opening for a Application Specialist - Newtrax Global Support. This roleis responsible for...

What you will be doing

  • Perform 1st, 2nd and 3rd- line problem analysis of client systems remotely or onsite with a high degree of customer satisfaction.
  • Verify software installations, system and reporting data and configurations and integrity of overall solution
  • Provide SME level training to Sales Area Applications Specialists, system power users and management teams.
  • Verify site audit reports, understand context, communicate impacts to various stakeholders including sales, services and clients.
  • Perform parameter discovery and signals detection on new equipment
  • Work with sales and services managers to understand customer requirements, document and scope prospective applications, participate in the quoting processPresent key deployment/support findings/outcomes and make suggestions for process improvements (internally) and operational improvements to key client stakeholders.
  • Engage periodically with Newtrax R&D to scope, test and validate emerging technology and system enhancements.
  • Take responsibility for training junior members of the team, as well as Sales Area Applications Specialists
  • Meet regularly with the sales team to review project opportunities and strategies
  • Provide work estimates for inclusion in customer quotes and proposals.
  • Develop or review Applications project and product-based Deployment, Commissioning, and Training documentation.
  • Follow the Safety First policy and ensure safety training certificates are kept current
  • Be an ambassador for Sandvik/Newtrax culture by ensuring the workplace maintains a positive, high performance attitude.

What you will bring along

Minimum Required Education

  • Undergraduate Degree (electrical engineering, computer engineering, computer science, mechanical engineering, mining engineering or industrial engineering)

Minimum Years of Experience Required

·≥5

Type of experience Required

·Mining Industry

·Coordination of small teams

·Senior client-based IT and business level collaboration

·Technical, Business and Operational Requirements Analysis

·Solution Definition

·Solution build

·Solution testing

·Solution hand-over

·Client support or application roles related to Mining production Control, Communication, Mining Planning, Maintenance Management, Mine Management, and Automatization.

Technical Skills/Knowledge Required

·Operating systems, networking and servers

·SQL Databases

·APIs

·Scripting languages

·Understanding of WiFi, LTE, Ethernet

·Valid Driver's Licence and clean Driver's Abstract

·Analysis, data science and/or dashboards/reports

·Communication and Networking protocols

·Understanding of Application and software system architecture

·Embedded, Desktop and Server application deployment, commissioning, support

·Proficiency with reporting/dashboard tools such as MS Business Intelligence

·Software Integration and workflow orchestration

Soft Skills Required

·Outstanding presentation skills, ability to capture the audience and communicate effectively

·High level organizational skills to manage project workloads

·Ability to solve complex problems

·Ability to mentor and coach coworkers

·Business acumen

·Critical-thinking and time-management skills

·Good listening

·Comfortable in public

·Proactivity

·Rigor

·Teamwork

·Customer oriented

·Initiative

·Versatility

TRAVELING (%)

·30-50%

In return for your passion and drive we will offer you...

  • The opportunity to make an impact on our business performance.
  • The opportunity to be part of an ambitious team, in an industry leading business.
  • The opportunity to reach your full potential.
  • Ongoing development and training.
  • An excellent comprehensive compensation package including a RRSP with matching, competitive health, dental, life and disability benefits.

Our Culture

Our core values are the soul of the company. They guide us in our actions and daily business decisions. We are a company with an open-minded culture that encourages employees to share ideas and work innovatively. We embrace diversity and inclusion and inspire everyone to bring their authentic selves to work everyday

We take pride in our agile customer-focused decision making. We empower our employees, providing strong performance management and opportunities to grow your career.

Do you want to learn more?

To learn more about Sandvik, our people and products please visit our website:

How to Apply

All qualified persons are encouraged to apply at Opens in new window to the Application Specialist - Newtrax Global Support position, requisition #R0069736; however, Canadians and permanent residents of Canada will be given priority. While we thank all candidates for their interest, only those considered for an interview will be contacted.

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Chez Sandvik, nous vous offrons un monde de possibilités. Nos diverses activités et notre réseau mondial vous permettent d'explorer votre potentiel et de vous épanouir. Nous reconnaissons votre performance et nous vous offrons diverses façons d'alimenter votre croissance vers des réalisations exceptionnelles.

Nous sommes actuellement à la recherche d'un(e) Spécialiste des applications - support global Newtrax. Le ou la titulaire du poste est chargé(e)....

Ce que vous ferez

  • Effectuer une analyse des problèmes de 1re, 2e et 3e ligne des systèmes clients à distance ou sur site avec un degré élevé de satisfaction de la clientèle.
  • Vérifier les installations logicielles, les données du système et des rapports et les configurations et l'intégrité de la solution globale.
  • Fournir une formation au niveau des PME aux spécialistes des applications du secteur des ventes, aux utilisateurs de puissance du système et aux équipes de gestion.
  • Vérifier les rapports d'audit de site, comprendre le contexte, communiquer les impacts à diverses parties prenantes, y compris les ventes, les services et les clients.
  • Effectuer la découverte des paramètres et la détection des signaux sur le nouvel équipement.
  • Travailler avec les responsables des ventes et des services pour comprendre les exigences des clients, documenter et porter la portée des applications potentielles, participer au processus de devis.
  • Présenter les principales constatations et les résultats du déploiement et du soutien et faire des suggestions d'améliorations des processus (en interne) et des améliorations opérationnelles aux principales parties prenantes des clients.
  • S'engager périodiquement avec Newtrax R&D pour atteindre la portée, tester et valider les technologies émergentes et les améliorations du système.
  • Prendre la responsabilité de former les membres juniors de l'équipe, ainsi que les spécialistes des applications du secteur des ventes.
  • Rencontrer régulièrement l'équipe de vente pour examiner les opportunités et les stratégies du projet.
  • Fournir des estimations de travail à inclure dans les devis et les propositions des clients.
  • Élaborer ou examiner la documentation sur le déploiement, la mise en service et la formation des projets d'applications et des produits.
  • Suivez la politique Sécurité d'abord et assurez-vous que les certificats de formation en sécurité sont tenus à jour.
  • Soyez un ambassadeur de la culture Sandvik/Newtrax en veillant à ce que le milieu de travail maintienne une attitude positive et performante.

Ce que vous apporterez

Niveau d'études minimum requis

  • Diplôme de premier cycle (génie électrique, génie informatique, informatique, génie mécanique, génie minier ou génie industriel)

Nombre minimum d'années d'expérience requises

·≥5

Type d'expérience requis

·Industrie minière

·Coordination des petites équipes

·Collaboration au niveau de la TI et de l'entreprise axée sur les clients supérieurs

·Analyse des exigences techniques, opérationnelles et opérationnelles

·Définition de la solution

·Construction de solutions

·Test de solution

·Transfert de la solution

·Rôles de soutien à la clientèle ou d'application liés au contrôle de la production minière, à la communication, à la planification minière, à la gestion de la maintenance, à la gestion des mines et à l'automatisation.

Compétences et connaissances techniques requises

·Systèmes d'exploitation, réseau et serveurs

·Bases de données SQL

·API

·Langages de script

·Compréhension du WiFi, du LTE, de l'Ethernet

·Permis de conduire valide et résumé de conducteur propre

·Analyse, science des données et/ou tableaux de bord/rapports

·Protocoles de communication et de mise en réseau

·Compréhension de l'architecture des applications et des systèmes logiciels

·Déploiement, mise en service et prise en charge d'applications intégrées, de bureau et serveur

·Maîtrise des outils de création de rapports et de tableau de bord tels que MS Business Intelligence

·Intégration de logiciels et orchestration de flux de travail

Compétences générales requises

·Compétences de présentation exceptionnelles, capacité à capturer le public et à communiquer efficacement

·Compétences organisationnelles de haut niveau pour gérer les charges de travail des projets

·Capacité à résoudre des problèmes complexes

·Capacité d'encadrer et d'encadrer des collègues

·Sens aigu des affaires

·Compétences en pensée critique et en gestion du temps

·Bonne écoute

·À l'aise en public

·Proactivité

·Rigueur

·Travail d'équipe

·Orienté client

·L'initiative

·Polyvalence

VOYAGEMENT (%)

·30-50%

En échange de votre passion et de votre dynamisme, nous vous offrirons...

  • L'opportunité d'avoir un impact sur le rendement de nos divisions.
  • L'opportunité de faire partie d'une équipe ambitieuse, dans une entreprise leader du secteur.
  • La possibilité d'atteindre votre plein potentiel.
  • Un programme de perfectionnement et de formation continus.
  • Un excellent programme de rémunération et d'avantages sociaux complet comprenant un REER avec contrepartie, des prestations concurrentielles en matière de santé, de soins dentaires, d'assurance-vie et d'invalidité.

Notre culture

Nos valeurs fondamentales sont l'âme de notre entreprise. Elles nous guident dans nos actions et nos décisions d'affaires quotidiennes. Notre ouverture d'esprit encourage le partage d'idées et le travail d'innovation parmi nos employés. Nous encourageons la diversité et l'inclusion, et incitons chacun à faire preuve d'authenticité chaque jour au travail

Nous sommes fiers de notre processus décisionnel agile axé sur la clientèle. Nous responsabilisons nos employés, en leur offrant un solide système de gestion du rendement et des occasions de croissance dans leur carrière.

Vous souhaitez en savoir plus?

Pour en savoir plus sur Sandvik, nos équipes et nos produits, veuillez consulter notre site Web :

Comment postuler

Toutes les personnes qualifiées peuvent soumettre une candidature à Opens in new window sous le poste de Spécialiste des applications - support global Newtrax par la réquisition #R Veuillez noter que les citoyens canadiens et résidents permanents du Canada auront la priorité. Nous remercions tous les candidats et candidates de leur intérêt, mais communiquerons uniquement avec les personnes retenues pour une entrevue.

Nous sommes un employeur qui souscrit au principe d'équité en matière d'emploi et s'engage à promouvoir un milieu de travail diversifié, équitable et inclusif. Nous encourageons les candidatures de membres de communautés qui recherchent l'équité, y compris les femmes, les personnes racialisées, autochtones et handicapées, et les personnes de toutes orientations sexuelles et identités et expressions sexuelles.

Nous nous engageons à créer une expérience englobante et sans obstacle aux personnes qui ont des besoins en matière d'accessibilité. Il est possible de demander des adaptations à tout stade du processus de recrutement. Pour obtenir de plus amples renseignements, veuillez communiquer avec le Service des ressources humaines à