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Technical Support Specialist

2 months ago

London, Ontario, Canada YOVU Office Phone Full time
About the Role

We are seeking a highly skilled Technical Support Advisor to join our dynamic team at YOVU Office Phone. As a Technical Support Advisor, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.

Key Responsibilities
  • Provide first-level technical support to customers via email, ticketing, and phone calls
  • Assist in monitoring alerts and reacting where necessary
  • Log incoming requests and escalate to team members
  • Keep documentation up to date, including external knowledge base and asset details
  • Provide assistance in onboarding new customers and other moves adds or changes
  • Be involved in rotating after-hours on-call support
About You

We are looking for a tech-savvy individual who is passionate about delivering high-quality technical support. You should have a strong background in IT, excellent problem-solving skills, and the ability to work effectively in a team environment.

As a Technical Support Advisor, you will be responsible for:

  • Providing technical support to customers via various communication channels
  • Resolving technical issues in a timely and efficient manner
  • Collaborating with the team to ensure seamless support delivery
  • Staying up-to-date with the latest technology trends and advancements
What We Offer

At YOVU Office Phone, we offer a competitive compensation package, comprehensive benefits, and a dynamic work environment. We are committed to providing our employees with opportunities for growth and development, and we believe in recognizing and rewarding their contributions.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional technical support, we encourage you to apply for this exciting opportunity.