Customer Service Manager

1 week ago

Coquitlam, British Columbia, Canada Walmart Canada Full time
Job Summary

We are seeking a highly skilled Customer Service Manager to join our team at Walmart Canada. As a key member of our front-end operations, you will play a critical role in providing exceptional customer service and ensuring a positive shopping experience for our customers.

Key Responsibilities
  • Ensure safe work processes and emergency procedures are followed, including safe lifting techniques, cleanliness of the area, evacuations, and emergency codes.
  • Handle customer and associate concerns and provide guidance as required.
  • Monitor front-end associates to ensure proper coverage, coordinate breaks, and provide assistance to outlying registers.
  • Provide training to associates on systems and company procedures, including scanning accuracy, productivity, company programs, and initiatives.
  • Oversee purchase, return, and exchange transactions, and assist with correcting errors where required.
  • Ensure all EAS systems are functioning to standard, including cashiers deactivating and greeters handling issues appropriately.
  • Prepare registers for opening and closing daily, and support cashiers by providing change as needed.
  • Oversee and promote company sponsor programs and initiatives, including credit card services, Walmart protection plans, charity initiatives, and discount programs.
Requirements

To be successful in this role, you will require:

  • A strong understanding of customer service principles and practices.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of company policies and procedures.
  • Ability to train and develop associates.
What We Offer

As a Customer Service Manager at Walmart Canada, you will have the opportunity to develop your skills in the retail industry and work in a dynamic and supportive team environment. We offer competitive compensation and benefits packages, as well as opportunities for career growth and development.

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