Senior Technical Analyst, Special Processing Support Services, GTB

4 weeks ago

Toronto, Ontario, Canada Scotiabank Full time

Requisition ID: 199219
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Global Transaction Banking

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.

As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB's comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.

At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization.

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose
The Senior Technical Analyst provides all aspects of operational and technical support for Global Transaction Banking's file translation platform. This platform is used to deliver payment and reporting services to Scotiabank's commercial and corporate customer base.

What You'll Do:
The Senior Technical Analyst, Special Processing Support Services will provide full system life cycle management (analysis, technical requirements, design, testing and implementation) and support of the bank's file translation platform. The core duties of the Senior Technical Analyst will include:

  • Strong communication skills, both spoken and written.
  • Understanding of Data Centre operational processes, and procedures within an ITIL framework.
  • Understanding of financial payment products and services (including technical aspects and business logic / processing) is an asset.
  • Have a working knowledge of relational and embedded database technologies (SQL server, Microsoft Access).
  • Have some Visual Basic and scripting languages - Bash, Powershell, etc
  • Desk-side support experience
  • Install, configure, maintain, and replace core IT infrastructure components (example servers, switches, and IT applications e.g., AD, VMware, including documentation of the infrastructure and associated processes.)
  • Monitor the environment daily for errors/performance.
  • Develop and maintain IT standards and service levels related to infrastructure including backups, disaster recovery, device configuration and management, patch management, cyber-incident management, etc.
  • Research and implement new solutions related to business applications, networking and cybersecurity

What You'll Bring:

  • Strong communication skills, both spoken and written.
  • Understanding of Data Centre operational processes, procedures within an ITIL framework.
  • Some understanding of financial payment products and services (including technical aspects and business logic / processing) is an asset.
  • Understanding of software development life cycle (DevOps)
  • High degree of organizational and prioritization skills based on business and client impact
  • Excellent interpersonal skill to continuously keep up to date with product and technology enhancements by leveraging both internal and external contacts.
  • Understanding of various operating systems, Office productivity tools, internet protocols, networking, security and encryption technologies, computer hardware, alerting and monitoring and be able to provide oversight (and be the escalation point for the team) with troubleshooting technical configuration and setup issues with products and services, SQL DB administration handling (maintain the DBs, running queries, security and backups) and Infrastructure handling (Servers handling ranging from hardware to upgrademaintenance)

Work Arrangement:

  • The incumbent is frequently confronted by customers and internal staff who require timely solutions to incidents affecting customers. These requests, coupled with unpredictable and fluctuating project deadlines, subject the incumbent to potentially stressful situations regularly. The incumbent will be required to work different shifts and times

#LI-Hybrid

Interested?
If your experience is closely related but doesn't align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank
At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That's why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you?
Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Location(s): Canada : Ontario : Scarborough
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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