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Senior Manager, Vendor Management

3 months ago

Montreal, Quebec, Canada CN Full time

At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you're part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us

Job Summary

The Senior Manager, Vendor Management is responsible for overseeing all aspects related to CN's locomotive and railcar contract shops across the United States (U.S.) and Canada. The incumbent develops a team of highly skilled individuals responsible for executing CN's maintenance plan and is solely accountable to deliver the appropriate safety training. The position negotiates contracts critical to controlling cost and establishing accountability of service providers. Additionally, the role is responsible to ensure all work performed is in accordance with CN, Original Equipment Manufacturer (OEM) and Regulatory requirements. The role is directly accountable for all aspects related to Contract Shop performance as it pertains to the availability and reliability of assets, cost, and out of service time.

Main ResponsibilitiesProject Management

· Oversee all locomotive and railcar activities outsourced to contract shops with delegated responsibilities to two System Managers and four Project Managers

· Secure external labor capacity, as needed

· Establish a line of communication throughout the industry with the ability to clearly convey CN expectations

· Develop an annual external maintenance plan in collaboration with other business functions (Mechanical and Procurement and Supply Management (P&SM)) and provide subject matter expertise to shop capacity and capabilities

· Develop a timeframe of project completion dates, measure performance, and initiate incentives and penalties

· Communicate early and often to internal stakeholders, any capacity issues as they relate to planned and unplanned shopping events

· Work closely with Reliability to ensure work scopes for all types of locomotive and railcar repairs are clear and concise

· Ensure all planned maintenance and modifications are performed to OEM, CN, and Regulatory standards

· Resolve all issues related to services provided by the Contract Shops

· Engage internal and external resources, with a high sense of urgency, when the planned release for an asset is at risk

· Conduct regular site visits in the U.S. and Canada

· Maintain daily communications with shops and site representatives to ensure projects are on schedule

· Direct two Managers with four additional delegates at the site management level to perform quality audits, offer technical assistance, oversee work processes and measure adherence to the maintenance plan

· Report progress reports to cross functional departments and all levels of management to include Vice-President of Mechanical, Senior Director of Business Support, Chief of Mechanical Operations, Senior Director of Reliability, Senior Director of Planning, and Procurement and Supply Management

Performance Management

· Develop and handle the annual budget

· Establish dwell targets and create Key Performance Indicators (KPIs) to measure overall success and identify opportunities for improvement

· Develop and maintain a Contract Shop Budget scorecard comprised of monitoring labor hours for locomotives and railcars, annually

· Lead quarterly review discussions with shop owners highlighting all aspects of performance and CN expectations

· Report results with contract shops as well as with the Vice-President of Mechanical, Senior Director of Business Support, Chief of Mechanical Operations, Senior Director of Reliability, Senior Director of Planning, and Procurement and Supply Management

· Measure the level of quality based on in-shop inspections and post-release failures due to workmanship issues

· Initiate root cause and corrective action (RCCA) following all suspected failures

· Engage violating shop with findings

· Initiate penalties for failures

· Ensure all locomotives and railcars released from contract shops meet U.S. and Canadian regulatory compliance

· Confirm work instructions are effectively communicated to System Managers and Site Representatives for shop distribution

· Provide service advisories to address any OEM recalls or other known issues that may affect the safety and reliability of CN's locomotives

· Submit KPIs and routine reports to Vice-President of Mechanical, Senior Director of Business Support, Chief of Mechanical Operations, Senior Director of Reliability, Senior Director of Planning and Procurement and Supply Management

Budget Management

· Communicate to System Managers, the annual allowable spend on various projects

· Monitor performance and engage Finance in the event of overages based on locomotive condition

· Perform Goods Receipt for final payment on all invoices at all Contract Shops

· Perform monthly reconciliation of hours and dollars spent

· Maintain monthly Contract Shop budget for all capital and operational spend

· Submit monthly and annual forecasts for locomotive and car expenditure at Contract Shops

Contract Negotiations and Management

· Collaborate with P&SM on contract terms for all operational aspects (e.g., work scope costing, production planning, dwell times, quality, material management, etc.)

· Establish terms of performance measurement

· Maintain and analyze performance data to utilize for decisions to award future business

· Handle vendors based on commercial agreements and ensure they are held accountable for deliverables, with penalties if necessary

· Act as Subject Matter Expert (SME) by leading and providing insight to contract negotiations

Continuous Improvement and Best Practice Implementation

· Observe and document processes within the shops

· Develop continuous improvement activities and implement best practices in an effort to improve overall efficiency and reliability

· Cultivate a culture of operational excellence

Warranty

· Participate in the inspection and root cause analysis of failed parts and services in collaboration with Reliability

· Initiate corrective actions to failures and engage Procurement and Supply Management, as required

Working Conditions

The role is performed in a combination of office and outdoor environments with various weather conditions with a regular workweek from Monday to Friday. The role requires working nights and weekends regularly. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure and stress. The role requires minimal travel (15%) across Canada and the U.S., at time without prior notice.

RequirementsExperience

Locomotive and Railcar Maintenance

· Minimum 7 years of locomotive or railcar maintenance experience

· Minimum 5 years of managerial and project management experience

· Minimum 2 years of experience with Federal Railroad Administration (FRA), Transport Canada regulations and contract negotiations

Education/Certification/Designation

· Bachelor's Degree in Commerce, Business, Engineering or equivalent experience

Competencies

· Applies critical thinking

· Identifies potential safety and security risks

· Leads by example for the safety and security of all

· Collaborates with others and shares information

· Demonstrates active listening

· Sets direction and inspires others

· Communicates with impact

· Knows the business and stays current on industry needs

· Demonstrates agility and drives change

Technical Skills/Knowledge

· Ability to read and understand contracts and technical specifications and commercial contract language

· General mechanical aptitude of rolling equipment and detailed knowledge of shop operations

· Data, statistical and financial analytical skills

· General Microsoft Computer Skills

· General understanding of Transport regulations*

· Knowledge of P&SM procedures*

*Any knowledge for any of the above would be considered as an asset

About CN

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada's Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.

At CN, we are dedicated to building North America's safest, most inclusive and sustainable railroad, which includes reflecting the communities in which we operate. Research shows that candidates from underrepresented groups often don't apply unless they feel they fit the job posting at 100%. Even if you don't see yourself in every job requirement listed in a posting, we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please reach out to our team at

As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law. We thank all applicants for their interest, however, only candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email.