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Group Air Specialist

2 months ago

Toronto, Ontario, Canada Direct Travel Full time
**Group Air Specialist – Toronto, ON - Bilingual French/English** Coordinate air travel arrangements for large incentive programs and business meetings, utilizing expertise in Sabre and providing exceptional customer service.

Job Description:

The Group Air Specialist is responsible for coordinating air travel arrangements for large incentive programs and business meetings. This role requires proficiency in Sabre and excellent customer service skills.

Key Responsibilities:

  • Provides the highest quality of customer service to participants.
  • Follows all Creative Group Standard Operating procedures for group travel.
  • Initiates preliminary air options to attendees for approval and does not ticket without consent.
  • Confirms the most logical flight itinerary based on event parameters, best schedule, block space, and participant preference.
  • Confirms best fares for group travel by utilizing the most applicable airfares, negotiated group blocks, and corporate discounts applicable to assigned program.
  • Adheres to turn-around time parameters for each client based on volume and destination.
  • Is responsible for managing and ticketing group Air Blocks in compliance with airline rules and regulations.
  • Manages the overall program air budget throughout program planning and financial reconciliation post-program.
  • Ensures all Attendee PNR's comply with Creative Group/DT policy and process.
  • Confirms personal air travel extensions for attendees and follows process for split bill to properly charge the participant and the program.
  • Invoices online transactions charged to the corporate credit card, or participant in Sabre.
  • Utilizes QC to complete ticketing, exchange, seat fee, or personal payment transactions.
  • Manages the email process of sending participants' electronic tickets in Sabre and via TripCase.
  • Participates and provides ongoing air expertise in operational meetings when necessary to Program Manager, Registration Manager, and client.
  • Is available for "On Call"/Flight Assistance during main group travel dates to assist all participants if contracted to do so by client. This may include evenings and weekends.
  • Monitors flights and communicates with on-site travel staff of any arrival and departure issues during standard business hours, for all assigned programs.

Working Conditions:

  • This is a hybrid role, working in the office two days per week (currently Monday and Wednesday) based on Creative Group policy as well as when required to by manager or supervisor, unless the employee is in a full-time virtual situation.
  • Extensive computer work, including email and phone discussions.
  • Attends business-related functions.
  • Possible travel on site with clients/groups between 1-10 days in duration and can involve long hours.
  • Sitting for extended periods of time.

Requirements:

  • An Associates/Two-year College Degree or a combination of education and work experience required.
  • Minimum of 4 years' experience working in the meetings and incentives industry, specifically coordinating group air travel arrangements.
  • Firm knowledge of GDS system required; previous experience with SABRE is strongly preferred.
  • Valid TICO Certification required.
  • Must be proficient in Microsoft Office365 Suite products, specifically Outlook, Word, Excel, Team, OneDrive, and SharePoint.
  • Knowledge of Cvent systems is an asset and must be able to learn CE3 (a proprietary Creative Group system).
  • Bilingual in English and French.

Benefits:

In addition to Medical, Dental, and Vision benefits, Direct Travel offers an employee rewards and recognitions program, Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support.

About Direct Travel and Creative Group:

Direct Travel is a leading provider of corporate travel management services. The company has been providing travel management for over 40 years, working with clients to develop highly customized travel programs. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies, and significant cost savings.