Seasonal Customer Experience Associate

1 month ago


Newmarket, Ontario, Canada Indigo Full time
About Indigo

Indigo is a leading Canadian retailer of books, gifts, and home decor. We are committed to creating a welcoming and inclusive environment for our customers and employees.

Job Summary

We are seeking a Seasonal Customer Experience Representative to join our team at Coles - Upper Canada Mall. As a key member of our sales floor team, you will be responsible for creating a warm and welcoming environment for our customers, adding joy to their lives, and leveraging our products to tell stories that connect them to our brand.

Key Responsibilities
  • Create a positive and engaging customer experience by providing exceptional service and product knowledge
  • Develop and maintain a deep understanding of our products and services to effectively communicate their value to customers
  • Work collaboratively with colleagues to achieve sales goals and maintain a high level of customer satisfaction
  • Participate in visual merchandising and store displays to create an attractive and inviting store environment
  • Contribute to a culture of continuous learning and improvement by seeking feedback and coaching from colleagues and leadership
Requirements
  • Previous experience in specialty retail or a retail environment is an asset
  • Adaptability, flexibility, and a willingness to learn new things and be exposed to all aspects of the store
  • Demonstrated commitment to creating an exceptional employee and customer experience
  • Ability to be mobile on the sales floor for extended periods of time
  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
  • Availability to work a flexible schedule, including evenings, weekends, holidays, overnights, and early mornings (if required for the role)
  • Bilingualism (French/English) is required for all positions in Québec; other languages are an asset
What We Offer

At Indigo, we are committed to our communities, our customers, and each other. We offer a dynamic and enriching culture that values diversity, inclusion, and employee development. We are an equal opportunities employer and welcome applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+, and people with disabilities.

We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo.



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