Seasonal Tax Professional
2 days ago
Customer Support Role Overview
CB Canada seeks a highly motivated Seasonal Tax Professional to provide expert guidance and explanations of tax and technical terms to our customers using Intuit TurboTax products.
Key Responsibilities:
- Advise customers on tax preparation and product inquiries via video communication software.
- Create high-quality customer interactions using deep customer empathy and tax expertise.
- Utilize government websites, professional resources, and team expertise to deliver accurate tax advice.
- Document customer interactions for quality assurance.
Requirements:
- Active unrestricted credential: EA, CPA, or Practicing Attorney with strong tax preparation experience.
- 3+ years of experience preparing federal and state individual 1040 tax returns.
- Working knowledge of Circular 230 and audit experience a plus.
- Proficient with technology and software.
- Strong customer service skills and ability to work in a fast-paced environment.
What We Offer:
- Seasonal, virtual, customer-facing role with opportunities for professional growth.
- A chance to work with a leading financial platform company and contribute to its mission.
- A dynamic and supportive team environment.
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