Seasonal Tax Professional

2 days ago


Newmarket, Ontario, Canada CB Canada Full time

Customer Support Role Overview

CB Canada seeks a highly motivated Seasonal Tax Professional to provide expert guidance and explanations of tax and technical terms to our customers using Intuit TurboTax products.

Key Responsibilities:

  • Advise customers on tax preparation and product inquiries via video communication software.
  • Create high-quality customer interactions using deep customer empathy and tax expertise.
  • Utilize government websites, professional resources, and team expertise to deliver accurate tax advice.
  • Document customer interactions for quality assurance.

Requirements:

  • Active unrestricted credential: EA, CPA, or Practicing Attorney with strong tax preparation experience.
  • 3+ years of experience preparing federal and state individual 1040 tax returns.
  • Working knowledge of Circular 230 and audit experience a plus.
  • Proficient with technology and software.
  • Strong customer service skills and ability to work in a fast-paced environment.

What We Offer:

  • Seasonal, virtual, customer-facing role with opportunities for professional growth.
  • A chance to work with a leading financial platform company and contribute to its mission.
  • A dynamic and supportive team environment.


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