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Collection Officer

3 months ago

Ottawa, Ontario, Canada Ontario Ministry of Finance Full time

Are you a motivated individual? If so, bring your expertise to the Ministry of Finance, Account Management and Collections Branch, Tax Office, to conduct debt collection activities in support of business-critical revenue generating operational requirements.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.


We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.


Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.


We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code.

Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?In this position, you will:

  • Collect amounts owed to the Crown by investigating/resolving delinquent accounts resulting from clients failure to comply;
  • Communicate rights and obligations, negotiate payment arrangements and obtain securities;
  • Liaise with sheriffs, banks, lawyers and other parties;
  • Process payments using an automated system, prepare correspondence and maintain the integrity of tax roll information;
  • Initiate necessary recovery actions.
How do I qualify?Mandatory

  • You must possess oral French language skills at the advanced level. Your proficiency level will be confirmed before hire
Collections and Financial Knowledge:

  • You have demonstrated knowledge and understanding of collection techniques, including phone calls, letters, recommendations for legal actions such as garnishments/demands, liens and other recovery actions
  • You are familiar with bankruptcy administration and debt security instruments
  • You have ability to interpret/apply relevant legislations (example: Retail Sales Tax Act, Corporations Tax Act, Employer Health Tax Act, Land Transfer Tax Act, Income Tac Act, Bankruptcy and Insolvency Act, Financial Administration Act, Freedom of Information and Protection of Privacy Act (FIPPA)) in order to enforce compliance and collect delinquent accounts
  • You have knowledge of accounting methods to analyze financial data
Communication Skills:

  • You have oral and written communication skills to negotiate and deal tactfully with an array of people in sensitive situations
  • You can prepare correspondence for taxpayers and their representatives, bankers, and sheriffs
Analytical, Research and Organizational Skills:

  • You have research and analytical skills to gather and analyze data
  • You can work independently and accurately with high volumes of assignments
  • You can manage multiple priorities and work within tight timelines
Computer Skills:

  • You have ability to use database and word processing programs to prepare reports and analyze information
  • You demonstrate experience within an automated collection system