Collection Specialist

1 day ago

Ottawa, Ontario, Canada Dentons Full time
Job Title: Collection Specialist

Dentons is a global law firm that prides itself on being different. Our firm is at the forefront of the rapidly changing legal landscape, consistently delivering high-quality results to our clients. With over 21,000 professionals in more than 200 offices across 80+ countries, we offer unparalleled global reach and expertise.

As a Collection Specialist at Dentons, you will have the opportunity to join a dynamic team that is committed to excellence. Your primary responsibility will be to manage collections and client services functions for all Dentons Canada offices. This role requires strong communication and problem-solving skills, as well as the ability to work independently and collaboratively as part of a team.

Key Responsibilities:
  • Perform daily collection activities on assigned portfolios
  • Liaise with lawyers regarding client portfolios and AR balances
  • Make collection calls to clients in a professional manner, maintaining and improving customer relationships
  • Review and monitor assigned accounts daily, as well as all applicable collection reports
  • Take actions to encourage timely payments
  • Assist with the identification and application of payment receipts via wire, cheque, credit card, EFT, etc.
  • Resolve client billing and payment application issues to facilitate collection of outstanding AR in a timely manner
  • Identify issues contributing to account delinquency and discuss them with management
  • Provide timely follow-up on payment arrangements
  • Assist with the reconciliation of high-value and complex accounts and management of high-risk balances
  • Provide backup support as required to others in the Finance Department
  • Other special projects as required
Requirements:
  • Three (3) or more years of experience in collections, preferably in a law firm or professional services environment
  • Diploma or Bachelor's degree in Finance or equivalent
  • Prior experience with ARCS and/or Elite 3E preferred
  • Strong working knowledge of collections processes and procedures
  • Mathematical and problem-solving skills are necessary
  • Proficient in MS Office (Excel, Word, PowerPoint) with strong Excel capabilities
  • Demonstrate leadership skills
  • Understand the importance of tact and discretion, sound judgment, and diplomacy in dealing with sensitive and confidential matters
  • Strong communication skills, both written and verbal
  • Commitment to privacy and ethical conduct, with a strong ability to ensure all firm policies and control procedures are met
  • Superb organizational skills, accuracy, and attention to detail
  • Self-starter who can work independently and effectively with individuals at all levels within a team-oriented environment
  • Able to meet deadlines, work well under pressure, and prioritize work
  • Previous professional services or law firm experience is preferred
  • Proven track record of being adaptable to change in a fast-paced, ever-changing environment

Dentons is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a barrier-free and accessible workplace to support the success of our employees. If you require accommodation during the recruitment process, please contact us at careers.canada@dentons.com.

  • Surveyor - Data Collection Specialist

    4 weeks ago

    Ottawa, Ontario, Canada Elemental Data Collection Inc Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Interviewer to join our team at Elemental Data Collection Inc. as a Surveyor - Data Collection Specialist. In this role, you will be responsible for conducting interviews with clients and gathering data to support our market research efforts.Key ResponsibilitiesEstablish Contact: Establish...

  • Collections Specialist

    3 days ago

    Ottawa, Ontario, Canada Dentons Full time

    Job Title: Collections SpecialistDentons is a leading global law firm that offers a unique opportunity for a Collections Specialist to join our team. As a Collections Specialist, you will be responsible for collecting and managing debt from clients, ensuring timely payments, and maintaining excellent relationships with our clients.Key...

  • Collections Specialist

    2 days ago

    Ottawa, Ontario, Canada Dentons Full time

    Job Title: Collections SpecialistDentons is a leading global law firm that offers a unique opportunity for a Collections Specialist to join our team. As a Collections Specialist, you will be responsible for collecting and managing debt from clients, ensuring timely payments, and maintaining excellent relationships with our clients.Key...

  • Collections Specialist

    3 days ago

    Ottawa, Ontario, Canada Dentons Full time

    Job Title: Collections SpecialistDentons is a leading global law firm that offers a unique opportunity for a Collections Specialist to join our team. As a Collections Specialist, you will be responsible for collecting and managing debt from clients, ensuring timely payments, and maintaining excellent relationships with our clients.Key...

  • Collection Specialist

    1 week ago

    Ottawa, Ontario, Canada Dentons Full time

    Job Title: Collection SpecialistDentons is a leading global law firm that values innovation and excellence. We are seeking a highly skilled Collection Specialist to join our team in Toronto.Job Summary:We are looking for a detail-oriented and organized individual to manage our collections and client services functions. The successful candidate will be...

  • Collection Specialist

    1 week ago

    Ottawa, Ontario, Canada Dentons Full time

    Job Title: Collection SpecialistDentons is a leading global law firm that values innovation and excellence. We are seeking a highly skilled Collection Specialist to join our team in Toronto.Job Summary:We are looking for a detail-oriented and organized individual to manage our collections and client services functions. The successful candidate will be...

  • Collection Specialist

    1 week ago

    Ottawa, Ontario, Canada Dentons Full time

    Job Title: Collection SpecialistDentons is a leading global law firm that values innovation and excellence. We are seeking a highly skilled Collection Specialist to join our team in Toronto.Job Summary:We are looking for a detail-oriented and organized individual to manage our collections and client services functions. The successful candidate will be...

  • Collection Specialist

    1 week ago

    Ottawa, Ontario, Canada Dentons Full time

    Join the world's largest law firm as a Collections Specialist and take on a 12-month contract role in Toronto, working closely with the Collections Manager to drive collections and client services for all Dentons Canada offices. Dentons is a global law firm with over 21,000 individuals in more than 200 offices serving clients across 80+ countries. Our firm...

  • Collection Specialist

    2 days ago

    Ottawa, Ontario, Canada Dentons Full time

    Dentons is a global law firm with a presence in over 200 offices across 80+ countries, offering a unique opportunity to build a career in a rapidly changing legal marketplace. This role is an opportunity to join the world's largest law firm as a Collections Specialist for a 12-month contract role. The position reports to the Collections Manager located in...

  • Waste Collection Specialist

    1 month ago

    Ottawa, Ontario, Canada CB Canada Full time

    Position Overview: We are currently seeking dedicated individuals for the role of Waste Collection Specialist. This position offers a competitive pay rate of $20 per hour.Job Responsibilities:Work Location: Ottawa EASTShift: Early morning start, Monday to FridayResponsibilities include collecting and loading waste materials, recyclables, and yard waste into...

  • Waste Collection Specialist

    1 month ago

    Ottawa, Ontario, Canada CB Canada Full time

    Position Overview: We are currently seeking a dedicated Waste Collection Specialist to join our team. This role involves essential duties in the environmental services sector.Compensation: $20 per hourWork Schedule: Monday to Friday, starting at 6:00 AMLocation: Ottawa EASTKey Responsibilities:Efficiently collect and load waste materials, recyclables, and...

  • Collection Specialist

    2 days ago

    Ottawa, Ontario, Canada Dentons Full time

    Dentons is designed to be different. Our firm leads the way in a rapidly changing legal marketplace. We challenge the status quo and deliver consistent results as well as uncompromising quality and value to our clients. Our global presence is renowned as a firm with over 21,000 individuals in more than 200 offices serving clients across 80+ countries....

  • Interviewer - Survey or Poll Specialist

    3 weeks ago

    Ottawa, Ontario, Canada Elemental Data Collection Inc Full time

    Job SummaryWe are seeking a highly skilled Interviewer - Survey or Poll Specialist to join our team at Elemental Data Collection Inc. As an Interviewer - Survey or Poll Specialist, you will be responsible for conducting surveys and polls, gathering data, and providing insights to help our company make informed decisions.Key ResponsibilitiesConduct Surveys...

  • Interviewer - Survey or Poll Specialist

    3 weeks ago

    Ottawa, Ontario, Canada Elemental Data Collection Inc Full time

    Job SummaryWe are seeking a highly skilled Interviewer - Survey or Poll Specialist to join our team at Elemental Data Collection Inc. As an Interviewer - Survey or Poll Specialist, you will be responsible for conducting surveys and polls, gathering data, and providing insights to help our company make informed decisions.Key ResponsibilitiesConduct Surveys...

  • Interviewer - Survey or Poll Specialist

    3 weeks ago

    Ottawa, Ontario, Canada Elemental Data Collection Inc Full time

    Job SummaryWe are seeking a highly skilled Interviewer - Survey or Poll Specialist to join our team at Elemental Data Collection Inc. As an Interviewer - Survey or Poll Specialist, you will be responsible for conducting surveys and polls, gathering data, and providing insights to help us better understand our market.Key ResponsibilitiesConduct Surveys and...

  • Interviewer - Survey or Poll Specialist

    3 weeks ago

    Ottawa, Ontario, Canada Elemental Data Collection Inc Full time

    Job SummaryWe are seeking a highly skilled Interviewer - Survey or Poll Specialist to join our team at Elemental Data Collection Inc. As an Interviewer - Survey or Poll Specialist, you will be responsible for conducting surveys and polls, gathering data, and providing insights to help us better understand our market.Key ResponsibilitiesConduct Surveys and...

  • Interviewer - Market Research

    4 weeks ago

    Ottawa, Ontario, Canada Elemental Data Collection Inc Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Interviewer to join our team at Elemental Data Collection Inc. as a Surveyor - Data Collection Specialist. In this role, you will be responsible for conducting interviews with clients and gathering data to support our market research efforts.Key ResponsibilitiesEstablish Contact: Establish...

  • Real Estate Development Specialist

    4 days ago

    Ottawa, Ontario, Canada Collection Equinoxe Full time

    About UsCollection Equinoxe is a pioneering real estate company that has been shaping the rental market since 2016. Inspired by the boutique hotel concept, we offer a unique lifestyle experience that sets us apart from the rest.Join Our TeamWe are seeking a talented Property Leasing Advisor to become a key player in our team. As a pillar in the development...

  • Real Estate Development Specialist

    5 days ago

    Ottawa, Ontario, Canada Collection Equinoxe Full time

    About UsCollection Equinoxe is a pioneering real estate company that has been shaping the rental market since 2016. Inspired by the boutique hotel concept, we offer a unique lifestyle experience that sets us apart from the rest.Join Our TeamWe are seeking a talented Property Leasing Advisor to become a key player in our team. As a pillar in the development...

  • Real Estate Development Specialist

    2 days ago

    Ottawa, Ontario, Canada Collection Equinoxe Full time

    About UsCollection Equinoxe is a pioneering real estate company that has been shaping the rental market since 2016. Inspired by the boutique hotel concept, we offer a unique lifestyle experience that sets us apart from the rest.Join Our TeamWe are seeking a talented Property Leasing Advisor to contribute to our growth and success. As a key member of our...