Support Services Operator Lead
4 weeks ago
Lead Support Services Operator responsible for improving profitability, ensuring customer satisfaction, and controlling costs in a fast-paced environment.
Job DescriptionThe Support Services Operator Lead plays a critical role in driving sales, controlling costs, and ensuring the highest level of customer service, safety, sanitation, quality, and consistency. This position requires a strong leader who can supervise daily staffing levels, drive efficiency, and retain control of production costs, supply costs, and inventory.
Key Responsibilities- Supervise daily staffing levels to control labor costs and drive efficiency.
- Retain control of production costs, supply costs, and inventory by adhering to all standards of operation.
- Audit service and quality on a regular basis to ensure consistency.
- Develop and implement strategies to achieve customer satisfaction goals.
- Supervise teamwork and service on a regular basis to ensure high-quality service.
- Address day-to-day employee issues in a professional manner while adhering to all company policies and procedures.
- Support and implement training programs to develop skills and improve morale.
- Assist in annual employee reviews and supervise interim performance issues.
- Ensure accurate adherence to company time and attendance procedures.
- Manage staffing levels consistently with established guidelines and make daily adjustments based on business needs.
- Train employees on company standards for safety, health, and sanitation procedures.
- 3-5 years of relevant experience.
- Current certifications as needed.
Aramark is a leading provider of food, facilities, and uniform services in 19 countries around the world. We strive to do great things for each other, our partners, our communities, and our planet.
Our MissionWe believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status, or other characteristics protected by applicable law.
About UsWe believe a career should develop your talents, fuel your passions, and empower your professional growth. We strive to create a work environment that is inclusive, supportive, and challenging. Our focus is helping you reach your full potential.
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