Customer Support Operations Manager
1 month ago
Greenstone Financial Services Canada is seeking an experienced professional to lead our Customer Support team. As Head of Customer Support, you will be responsible for providing operational leadership to the Customer Support department, encompassing customer administration services, retention practices, claims processing, customer experience management, and knowledge management.
Key Responsibilities:
- Develop and execute strategic direction for customer care activities
- Lead the development, execution, and management of post-sale operational processes
- Ensure alignment with business objectives across Administration, Claims, Retention, Customer Experience (CX), and Knowledge Management
- Drive Customer Experience initiatives and ensure operational knowledge is centrally managed, accurate, and consistently maintained
- Manage matters escalated from the teams across the business and ensure a high standard of performance and service is maintained
- Contribute as a subject matter expert on new or enhancement projects
- Communicate and strategize with the leadership team to deliver on new projects/initiatives to achieve business growth objectives
Requirements:
- Tertiary level qualifications at degree level or qualified by experience with typically 10 years or more demonstrated experience running contact center operations (insurance highly desired)
- Demonstrated Experience in Customer Experience (CX) functions
- Flexible and able to respond to a changing environment and drive change in financial practices in the Group
- Demonstrated business acumen and commercial awareness combined with business development skills
- Excel skills combined with a developed understanding of information technology and the range of Office applications
- Networking skills, to develop and maintain strong internal and external relationships
About Us:
Greenstone Financial Services Canada is a leading distributor of direct-to-consumer insurance solutions in Australia, New Zealand, and Canada. We are backed by majority shareholders Ontario Teacher's Pension Plan (OTPP) and Caisse de Dépôt et Placement du Québec (CDPQ). We are committed to data-driven decision-making and a continually evolving product offering to meet the ever-changing needs of our customers.
-
Customer Support Operations Manager
1 month ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full timeJob Title: Head of Customer SupportGreenstone Financial Services Canada is seeking an experienced professional to lead our Customer Support team. As Head of Customer Support, you will be responsible for providing operational leadership to the Customer Support department, encompassing customer administration services, retention practices, claims processing,...
-
Customer Support Operations Manager
1 month ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full timeJob Title: Head of Customer SupportGreenstone Financial Services Canada is seeking an experienced professional to lead our Customer Support team. As Head of Customer Support, you will be responsible for providing operational leadership to the Customer Support department, encompassing customer administration services, retention practices, claims processing,...
-
Customer Support Operations Manager
1 month ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full timeJob Title: Head of Customer SupportGreenstone Financial Services Canada is seeking an experienced professional to lead our Customer Support team. As Head of Customer Support, you will be responsible for providing operational leadership to the Customer Support department, encompassing customer administration services, retention practices, claims processing,...
-
Customer Support Operations Manager
1 month ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full timeJob Title: Head of Customer SupportGreenstone Financial Services Canada is seeking an experienced professional to lead our Customer Support team. As Head of Customer Support, you will be responsible for providing operational leadership to the Customer Support department, encompassing customer administration services, retention practices, claims processing,...
-
Customer Support Operations Manager
1 month ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full timeJob Title: Head of Customer SupportGreenstone Financial Services Canada is seeking an experienced professional to lead our Customer Support team. As Head of Customer Support, you will be responsible for providing operational leadership to the Customer Support department, encompassing customer administration services, retention practices, claims processing,...
-
Customer Support Operations Manager
1 month ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full timeJob Title: Head of Customer SupportGreenstone Financial Services Canada is seeking an experienced professional to lead our Customer Support team. As Head of Customer Support, you will be responsible for providing operational leadership to the Customer Support department, encompassing customer administration services, retention practices, claims processing,...
-
Customer Support Operations Manager
1 month ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full timeJob Title: Head of Customer SupportGreenstone Financial Services Canada is seeking an experienced professional to lead our Customer Support team. As Head of Customer Support, you will be responsible for providing operational leadership to the Customer Support department, encompassing customer administration services, retention practices, claims processing,...
-
Customer Support Operations Manager
1 month ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full timeJob Title: Head of Customer SupportGreenstone Financial Services Canada is seeking an experienced professional to lead our Customer Support team. As Head of Customer Support, you will be responsible for providing operational leadership to the Customer Support department, encompassing customer administration services, retention practices, claims processing,...
-
Customer Support Operations Manager
1 month ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full timeJob Title: Head of Customer SupportGreenstone Financial Services Canada is seeking a highly experienced and skilled professional to lead our Customer Support team. As the Head of Customer Support, you will be responsible for providing operational leadership to the Customer Support department, encompassing customer administration services, retention...
-
Customer Support Operations Manager
1 month ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full timeJob Title: Head of Customer SupportGreenstone Financial Services Canada is seeking a highly experienced and skilled professional to lead our Customer Support team. As the Head of Customer Support, you will be responsible for providing operational leadership to the Customer Support department, encompassing customer administration services, retention...
-
Head of Customer Support Operations
4 weeks ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full timeJob Title: Head of Customer SupportGreenstone Financial Services Canada is seeking an experienced professional to lead our Customer Support department. As the Head of Customer Support, you will be responsible for providing operational leadership to the team, ensuring that all customer administration services, retention practices, claims processing, customer...
-
Head of Customer Support Operations
1 month ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full timeJob Title: Head of Customer SupportGreenstone Financial Services Canada is seeking an experienced professional to lead our Customer Support department. As the Head of Customer Support, you will be responsible for providing operational leadership to the team, ensuring that all customer administration services, retention practices, claims processing, customer...
-
Head of Customer Support Operations
4 weeks ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full timeJob Title: Head of Customer SupportGreenstone Financial Services Canada is seeking an experienced professional to lead our Customer Support department. As the Head of Customer Support, you will be responsible for providing operational leadership to the team, ensuring that all customer administration services, retention practices, claims processing, customer...
-
Head of Customer Support Operations
1 month ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full timeJob Title: Head of Customer SupportGreenstone Financial Services Canada is seeking an experienced professional to lead our Customer Support department. As the Head of Customer Support, you will be responsible for providing operational leadership to the team, ensuring that all customer administration services, retention practices, claims processing, customer...
-
Customer Service Operations Manager
1 month ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full timeJob Title: Head of Customer SupportGreenstone Financial Services Canada is seeking a highly experienced and skilled Head of Customer Support to lead our customer support team. As a key member of our leadership team, you will be responsible for providing operational leadership to the Customer Support department, encompassing customer administration services,...
-
Customer Service Operations Manager
1 month ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full timeJob Title: Head of Customer SupportGreenstone Financial Services Canada is seeking a highly experienced and skilled Head of Customer Support to lead our customer support team. As a key member of our leadership team, you will be responsible for providing operational leadership to the Customer Support department, encompassing customer administration services,...
-
Customer Service Operations Manager
1 month ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full timeJob Title: Head of Customer SupportGreenstone Financial Services Canada is seeking a highly experienced and skilled Head of Customer Support to lead our Customer Support department. As a key member of our leadership team, you will be responsible for providing operational leadership and strategic direction to the team, ensuring that we deliver exceptional...
-
Customer Service Operations Manager
1 month ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full timeJob Title: Head of Customer SupportGreenstone Financial Services Canada is seeking a highly experienced and skilled Head of Customer Support to lead our Customer Support department. As a key member of our leadership team, you will be responsible for providing operational leadership and strategic direction to the team, ensuring that we deliver exceptional...
-
Head of Customer Support Operations
1 month ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full timeJob Title: Head of Customer SupportAt Greenstone Financial Services Canada, we are seeking a highly skilled and experienced Head of Customer Support to lead our customer support team. The successful candidate will be responsible for developing and implementing strategies to improve customer satisfaction, retention, and loyalty.Key Responsibilities:Develop...
-
Head of Customer Support Operations
1 month ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full timeJob Title: Head of Customer SupportAt Greenstone Financial Services Canada, we are seeking a highly skilled and experienced Head of Customer Support to lead our customer support team. The successful candidate will be responsible for developing and implementing strategies to improve customer satisfaction, retention, and loyalty.Key Responsibilities:Develop...
