Project Network Support Technician

Found in: beBee jobs CA - 1 week ago

Calgary, Alberta, Canada University of Calgary Full time

Position Overview

The Information Technologies invites applications for a Project Network Support Technician . This Full-time Fixed Term position is for approximately 24 months (based on length of grant funding), with the possibility of extension.

The Network Services team is responsible for ensuring that the University community is served by well-designed, reliable, and scalable network systems. Support positions work in a team-based unit to design, install, operate, maintain, and plan upgrades to those systems, meeting the needs of the campus.

This two-year limited term position reports to the Network Services Manager, working 35 hours per week, with normal business hours being 08:30 - 16:30, Monday to Friday with the possibility of after-hours and overtime work based upon project need. The role will be subject to high-stress situations and will be required to balance multiple priorities and tasks with tight deadlines.

Position Description

Summary of Key Responsibilities (job functions include but are not limited to):

  • Work with Project Managers, vendors, clients, and representatives from various faculties/departments on campus to understand business requirements
  • Coordinate with the Project Manager and Network Services Analysts to develop a list of resources and materials required to deliver the technical design
  • Work with Vendors to ensure the project requirements align with current standards
  • Ensure all network designs are aligned with the IT's architectural standards and roadmaps
  • Ensure all network designs are delivered in a timely manner, based on the project's schedule
  • QA all related network deliverables
  • Continuous network standards reviews and enhancements
  • Installation of various technologies not limited to network hardware
  • Responsible for ensuring all documentation is detailed, accurate, timely, and meets the requirements of the stakeholders. These documents may include, but are not limited to:
    • Consolidated design, showing both logical and physical layout
    • Network build request(s)
    • Release documentation
    • Support documentation, known issues, errors
    • Requests for Change
    • Itemized quotations for materials and labour
    • Status reporting
  • Assist in the installation of Security, Audio Visual, Networking and Telephony hardware
  • Coordinate and/or implement Layer 1, 2 and 3 networking solutions
  • Design technical solutions to address identified business requirements
  • Assist with all data network installations and repairs
  • Expected to have a working knowledge of a wide range of network systems
  • Develop and maintain system standards to drive innovation and consistency in the technical service realm
  • Determine routing, cabling needs, termination requirements, system capacity, and equipment requirements
  • Take on responsibility for self-study and learning to remain well-versed in a wide range of technologies and systems
  • Quality assurance and control

Qualifications / Requirements:

  • A technical diploma or degree in a network or telecommunication field is required
  • An equivalent combination of relevant training and experience will also be considered
  • Must have a thorough knowledge of the networking industry and a good understanding of network cabling best practice
  • Must have a thorough knowledge and understanding of safety codes and requirements related to this work
  • Must be skilled and experienced in analyzing information and data, and in formulating and documenting plans
  • Demonstrated leadership, communication, problem solving, and interpersonal skills are required
  • Must be fully competent in computer use with experience in Office applications
  • Must be able to perform manual activities, including climbing ladders and working in cramped and confined quarters
  • Must be able to distinguish colors to work with color-coded wiring
  • Must have an interest in frequently upgrading skills to keep up with technological advances
  • A valid Class 5 driver's license (cannot be a graduated license) with proven good driving record (abstract required)

Application Deadline: March 20, 2024

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

Additional Information

This position is part of the AUPE bargaining unit, and falls under the Technical Job Family, Phase 1.

For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website.

About the University of Calgary

UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start-ups. Start something today at the University of Calgary. For more information, visit

The University of Calgary has launched an institution-wide Indigenous Strategy committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.

As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Equity, Diversity and Inclusion ) and requests for accommodations can be sent to Human Resources ).

Do you have most but not all the qualifications? Research show that women, racialized and visible minorities , and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role.

We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.

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